Customer Account Manager, Manufacturing | ERP
At a glance
Manager-level Account Management role at IFS. Remote, United States · full-time · $90,000–$120,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Run the sales process for IFS SaaS solutions, from initial engagement through contract expansion and renewal
- Build the territory pipeline, forecast revenue, and keep opportunities moving toward a decision
- Connect IFS solution value to each customer’s business challenges and goals
- Plan account-focused marketing and find prospects through email, conversations, site visits and social platforms
- Coordinate with renewals, regional sales teams, channels and partners to support timely renewals
What you bring
- At least two years in sales, business development, renewals, account management or a comparable customer-facing role
- You have a record of meeting or beating sales quotas
- You understand ERP, EAM or FSM products, such as IFS offerings or comparable systems
- You communicate confidently with senior leaders and bring strong organization, presentation and relationship-building skills
Who this fits
This role suits a customer-facing seller who can manage several priorities, handle high-pressure situations and work with internal teams, customers and partners. The position is listed as remote in Itasca, with a mix of remote and in-office work; in-person time is part of how the team works.
From the employer
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.
The Digital Sales Executive (DSE) is responsible for sales and customer relationships including ensuring the timely and successful expansion and renewal of contracts for the assigned territory. The DSE will work closely with Regional Renewals lead, Install Base Sales and other key stakeholders in the region.
Responsibilities
- Lead the full sales cycle for IFS Saas Solutions
- Take responsibility for pipeline development, forecasting, and deal progression
- Effectively articulate the business value of IFS solutions, aligning them with customer challenges and goals.
- Marketing efforts to develop and execute account-based campaigns
- Identify and qualify potential customers opportunities through various methods, including email campaigns, one to one customer conversations, onsite customer visits and leveraging social media platforms.
What We’re Offering
- Salary Range: $90,000 - $120,000 plus up to 100% bonus potential
- Flexible paid time off, including sick and holiday
- Medical, dental, & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Tuition assistance
- Community involvement and volunteering events
- Good organizational skills and attention to detail, capable of managing multiple priorities and meeting deadlines.
- Strong communication and presentation skills with the ability to confidently interact with senior leaders.
- Excellent English (+ other language requirements in the region?)
- Collaborative mindset and the ability to build effective relationships both in the company and with the customer and partners.
- Must be able to work well in high pressure situations
- 2+ years’ experience in business development, renewals, sales, account management or equivalent customer facing role
- Knowledge in IFS.com or comparative technologies including ERP, EAM and/or FSM
- Knowledge of Energy & Utilities market beneficial
- Work with channel and partners to ensure timeous, optimal renewals.
- Strong sales track record or meeting and exceeding quota.
We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer
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