Human and Consumer Insights Manager
At a glance
Mid-level Market Research role at IFF. Mumbai · full-time.
Pay not stated Market Research salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Set consumer research approaches around learning goals and customer validation with commercial and scent design teams
- Run statistical analysis, coordinate fieldwork, maintain databases, and produce study outputs
- Turn findings into practical recommendations for creative design decisions and customer opportunities
- Prepare insight materials for internal reviews, customer meetings, workshops, and events
- Manage research agencies across proposals, negotiation, briefing, fieldwork quality, and deliverables
What you bring
- A relevant bachelor’s or master’s degree in market research, business, statistics, psychology, behavioral sciences, or another suitable discipline
- At least ten to twelve years managing end-to-end market research projects on the agency or client side
- Broad consumer research experience, including market research operations and fragrance or product testing
- Strong quantitative research, methodology, data analysis, and statistical software capability with SPSS, JMP, or XLSTAT
- Clear written and spoken communication, plus the ability to lead research design, execution, and reporting
Who this fits
You’ll suit a senior consumer insights professional who can connect quantitative research with product and fragrance testing, then turn evidence into business recommendations. The role is hybrid in Mumbai and covers projects in India, Bangladesh, and Sri Lanka, with travel within and beyond the Indian subcontinent as needed. Knowledge of qualitative research and fragrance consumer research can strengthen your fit.
From the employer
Job Summary
Looking for a role that challenges you while making an impact on products people use every day?IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.
Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.
The role is based in Mumbai, India (Hybrid role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
Lead Consumer Research Design by defining the approach to deliver against learning needs or customer validation requirements in collaboration with Commercial and Scent Design teams.
Proficiently handle in-depth Statistical Analysis of data (using SPSS / XLSTAT / Internal IFF analysis tools), and manage fieldwork logistics, database management and generation of study results.
Synthesize research findings into actionable insights and provide recommendations within agreed timelines for creative design next steps and potential customer opportunities.
Present as well as develop materials incorporating study findings / insights / recommendations for internal team debriefs and customer meetings, workshops or events.
Engage and liaise with external research agencies for study proposals, negotiation, project briefing, fieldwork & data quality and project deliverables.
Interact with consumers on field to understand product & fragrance feedback and / or category expectations.
Support / Collaborate with the regional and global CI teams to execute projects in India, Bangladesh and Sri Lanka.
Support the regional CI team, as and when required, on projects outside of the Indian subcontinent.
What Makes You the Right Fit
Master’s or Bachelor’s Degree in Market Research, Business, Statistics, Psychology, Behavioral Sciences or any other relevant discipline.
Minimum 10 - 12 years of 360 project management / work experience in market research at the agency or the client side, preferably in the Fragrance or FMCG sector.
Experience in a broad range of consumer research techniques with strong working experience in Market Research operations and fragrance and / or product testing research.
Track record in leading research design & methodology, executing and reporting for consumer/product research projects.
Ability to think beyond traditional testing methods; passionate in finding creative ways to test and connect with consumers.
Expertise in Quantitative research design, methodology and data analysis.
Well versed with statistical treatment of data with strong analytical software skills (SPSS / JMP / XLSTAT).
Excellent verbal and written communication skills.
Willing to travel within and outside the Indian subcontinent as needed.
How Would You Stand Out?
Knowledge of Qualitative research will be a bonus.
Knowledge of fragrance consumer research will be a plus.
Team player with excellent communication & presentation skills, with the ability to translate research data into actionable insights for the business.
Proficient in MS Office applications especially PowerPoint, Excel and Word.
Why Choose Us?
Multinational and supporting environment
Health insurance
Training opportunities
Learning and development programs
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
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