Enterprise Account Planner
At a glance
Mid-level Account Management role at IEL. Tampa · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Create loads and arrange pickup and delivery times around customer requirements
- Keep customers and carriers informed about shipment changes, problems, and progress
- Reschedule appointments when disruptions or other changes affect the original plan
- Help with billing, shipment paperwork, account tasks, and other administrative requests
- Manage accurate email and phone communication while supporting a strong customer experience
What you bring
- A high school diploma or equivalent is required for this role
- Prior work in scheduling, administration, logistics, or account coordination
- Microsoft Office ability, particularly with Outlook and Excel
- Strong organization, accuracy, communication, multitasking, and problem-solving skills
- You can work independently and reliably in a fast-moving, high-volume setting
Who this fits
This role suits a dependable, detail-focused coordinator who can manage frequent scheduling changes and communicate professionally with customers, carriers, and internal teams. You’ll report to the Enterprise Account Manager and work in Tampa, United States of America.
From the employer
Responsibilities:
Build loads and schedule pickup/delivery appointments in alignment with customer requirements
Communicate shipment updates and issues to customers and carriers clearly and professionally
Adjust previously scheduled appointments as needed due to changes or disruptions
Support the billing process and assist with documentation when necessary
Handle email correspondence and phone communication with accuracy and professionalism
Assist with various account management duties and perform ad hoc administrative tasks as assigned
Contribute to a positive customer experience by providing award-winning service and timely updates
Requirements:
· High school diploma or equivalent required
· Demonstrates strong personal drive; independently motivated to meet goals and deadlines
· Known for dependability and reliability; consistently delivers high-quality work
· Strong organizational skills and the ability to multitask effectively
· Excellent communication and interpersonal skills
· High attention to detail with problem-solving ability
· Ability to thrive in a fast-paced, high-volume environment
· Proficiency in Microsoft Office, especially Outlook and Excel
· Previous experience in scheduling, administration, logistics, or account coordination
Preferred:
· Experience in logistics, freight, or supply chain environments
· Familiarity with scheduling or load-building software
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4.
US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.
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