Community Specialist

Idmcompanies Open · verified Sep 18, 2026

Phoenix Full-time Mid-level Community Marketing

Mid-level Community Marketing role at Idmcompanies. Phoenix · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Serve clients, customers, vendors, and coworkers while resolving issues promptly and respectfully
Create revenue-protection notices and handle collections for current and former residents
Review applications, collect holding deposits, and prepare move-in lease paperwork
Send renewal offers, process move-outs, and complete financial move-out statements
Run reports, perform audits, and help maintain compliance with housing laws and company policies

What you bring

Bring one to three years of relevant property-management experience, preferably in conventional housing
Manage changing priorities with strong organization, time management, multitasking, and problem-solving
Communicate clearly in writing and conversation while maintaining close attention to detail
Use property-management software confidently and stay comfortable with technology
Understand preventative and ongoing property maintenance

Who this fits

You’ll suit work that combines independent digital administration, changing priorities, leasing paperwork, collections, reporting, and customer service. This is a full-time role based in Phoenix that supports onsite operations and requires collaboration with internal and external stakeholders. You’ll also need to follow federal, state, and local landlord/tenant requirements, fair housing rules, and company policies.

From the employer

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Overview:

The Community Specialist supports multiple onsite operations by producing a high volume of administrative deliverables and tasks. The ideal candidate will work well independently and digitally, with shifting priorities and varying demands.

Duties/Responsibilities:

· Customer Service: Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and resolution of issues with professionalism and respect.

· Revenue Protection: Create revenue protection notices for onsite staff and manage collections for current and past residents.

· Application & Lease Management: Overview and audit approved applications, collect holding deposits, and prepare move-in lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out Statements. Manage supplemental programs like renters' insurance and assist with communications as needed.

· Reporting & Analysis: Generate reports, perform audits, and conduct analysis as required.

· Compliance: Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and company policies.

· Team Collaboration: Uphold company policies and demonstrate IDM's Core Values while collaborating effectively with internal and external stakeholders.

Required Skills/Abilities:

· 1-3 years relevant property management experience required, preferably conventional

· Excellent time management skills with the propensity to be a leader

· Team player, willing to go the extra mile to provide concierge level customer service

· Effective communicator; both written and verbal

· Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder

· Well versed in property management software and technologically savvy

· Some understanding of preventative and ongoing property maintenance