Community Specialist

Idmcompanies Open · verified Sep 10, 2026

Phoenix Full-time Mid-level Community Marketing

Mid-level Community Marketing role at Idmcompanies. Phoenix · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll provide timely, professional service to clients, customers, vendors, and coworkers while resolving issues
You'll create revenue-protection notices, manage collections, and support current and former residents
You'll review applications, collect holding deposits, and prepare move-in and lease-renewal documents
You'll process move-outs, complete Financial Move Out Statements, and manage renters' insurance communications
You'll produce reports, conduct audits, analyze results, and follow housing laws and company policies

What you bring

You bring one to three years of relevant property-management experience, preferably in conventional housing
You communicate effectively in writing and conversation and manage time well
You organize competing tasks, solve problems, multitask, and maintain close attention to detail
You know property-management software and are comfortable with technology
You understand preventative and ongoing property maintenance

Who this fits

You’ll need to work independently and digitally while priorities change, maintaining a high level of accuracy. This full-time role supports onsite Residential operations in Phoenix, United States of America. You should also be comfortable collaborating with internal and external stakeholders while delivering concierge-level customer service.

From the employer

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Community Specialist administratively supports the onsite Residential operations by producing a high volume of administrative deliverables. The ideal candidate will have the ability to work well independently and digitally, with shifting priorities, while maintaining a high level of accuracy.

Duties:

· Customer Service: Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and
resolution of issues with professionalism and respect.
· Revenue Protection: Create revenue protection notices for onsite staff and manage collections for current and past
residents.
· Application & Lease Management: Overview and audit approved applications, collect holding deposits, and prepare move-in
lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out
Statements. Manage supplemental programs like renters' insurance and assist with communications as needed.
· Reporting & Analysis: Generate reports, perform audits, and conduct analysis as required.
· Compliance: Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and company
policies.
· Team Collaboration: Uphold company policies and demonstrate IDM's Core Values while collaborating effectively with
internal and external stakeholders.

Requirements:

· 1-3 years relevant property management experience required, preferably conventional

· Excellent time management skills with the propensity to be a leader

· Team player, willing to go the extra mile to provide concierge level customer service

· Effective communicator; both written and verbal

· Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder

· Well versed in property management software and technologically savvy

· Some understanding of preventative and ongoing property maintenance