Lead Analyst - Key Accounts
At a glance
Senior Account Management role at Iberdrola Group. United States Of America, Connecticut, Orange · $87,600–$109,500 base.
growthroles summary, based on the employer's posting.
What you'll do
- Check customer bills and usage for irregularities, review yearly rates for eligible accounts, and make sure combined bills reach customers
- Keep the key-account dashboard current with visits, program uptake and support cases, then use the data to spot performance gaps
- Prepare warehouse reports for customer requests and coordinate with account managers and billing teams to gather the needed figures
- Track yearly storm training and record-retention work, update reference materials, and produce a weekly customer-engagement report
What you bring
- A related bachelor’s degree plus at least three years of relevant experience, or an associate degree plus five years
- You can also qualify through a comparable mix of education and relevant experience
- You bring strong analysis, problem-solving and organization skills, with working knowledge of electric and gas rates
Who this fits
This role suits someone who supports key-account managers through billing analysis, customer reporting and operational tracking. You’ll work on site five days a week in Orange, Connecticut. Applicants who are not citizens of the country where the role is based must meet applicable work-authorization requirements.
From the employer
Location: On site 5 days a week in Orange, CT.
The base salary range for this position is dependent upon experience and location, ranging from $87,600 to $109,500
What We Offer:
- Competitive benefits and growth opportunities
- Generous performance‑based bonuses
- 12% 401(k) match
- Comprehensive health, dental, and vision insurance
- Tuition reimbursement
- Professional development and clear career advancement pathways
For more information please visit: Benefits - Avangrid
Job Summary
Provide support to the key account management team across several areas including, billing analysis, reporting and analysis of customer data, administrative support for IT platforms including salesforce.com and municipal storm portal.
Key Responsibilities
- Provide billing analysis and support to the key account team. Identify billing and usage anomalies, perform annual rate analysis for eligible customers, ensure collective bills are sent to customers.
- Maintain key accounts performance dashboard, track data on customer visits, program penetration, support cases handled. Analyze data to identify performance gaps.
- Run/request business warehouse reports on an as needed basis to support customer requests.
- Coordinate with key account managers, rates department and special billing to provide data for customer requests.
- Maintain annual storm training tracking for internal storm roles, assist with annual record retention compliance, keep storm training and reference documents up to date, create weekly customer engagement report and assist as needed on department projects to provide reporting and tracking.
Required Qualifications
- Bachelor’s Degree in related field with 3 or more years of relevant experience
- Associate’s degree with 5 or more years of relevant experience
- Equivalent combination of education and experience may be considered
Preferred Qualifications
- Leadership Skills
- Strong communication skills.
- Effective problem-solving and organizational skills.
- Strong analytical ability.
- Able to multi-task.
- PC skills, including MS Office Suite.
- Strong Knowledge of electric and gas rate structure
Competencies
- Growth & Continuous Improvement
- Initiative & Change
- Focused on Results
- Customer Centric (internal and/or external)
- Communication
- Collaboration
- Leadership (people managers/leaders)
Company:
UIL HOLDINGS CORPORATIONMobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.
Job Posting End Date:
November-14-2026
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