Technical Customer Success Manager
At a glance
Mid-level Customer Success role at Iawmqy. Herzliya · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build lasting relationships with customer stakeholders around their business and technical priorities
- Guide customers toward greater value from Dell solutions while representing their concerns internally
- Run business reviews, spot risks early, and help prevent incidents and escalations
- Coordinate with Sales, Professional Services, Product, Engineering, and other teams on customer outcomes
- Bring customer feedback into product discussions and track relevant technology and industry developments
What you bring
- At least five years in Customer Success, Account Management, Project Management, or another customer-facing business role
- Strong analytical judgment that turns complicated customer issues into practical recommendations using data
- Clear presentation, communication, and relationship skills with technical and non-technical audiences
- A bachelor's degree in IT, Business, or a related area, plus native-level Hebrew and highly proficient English
Who this fits
This role suits a customer-facing professional who can advise stakeholders, connect internal teams, and manage customer risk. You should be comfortable translating technical problems into actions and presenting to varied audiences. The position is based in Israel, in Herzliya, and values either a technical background or a strong willingness to build technical expertise in Dell's solutions.
From the employer
Join us as a Technical Customer Success Manager on our Services team in Israel to do the best work of your career and make a profound social impact.
What you'll achieve
As a Technical Customer Success Manager, you will serve as a trusted advisor to Dell Technologies' customers, ensuring they realize maximum value from their investments in Dell solutions. You will act as a bridge between customers and Dell's internal teams — including Sales, Professional Services, Product, and Engineering — driving adoption, retention, and satisfaction.
You will:
- Build Trusted Customer Relationships: Establish and maintain strong relationships with key stakeholders, aligning Dell solutions with customers' business and technical objectives.
- Act as a Trusted Advisor & Customer Advocate: Understand customer needs, provide strategic guidance, and represent the customer's voice within Dell to ensure challenges and priorities are addressed.
- Drive Customer Success & Risk Reduction: Lead regular business reviews, proactively identify risks, prevent incidents and escalations, and improve overall customer experience.
- Collaborate Across Teams: Partner closely with Sales, Professional Services, Product, Engineering, and other stakeholders to deliver seamless customer outcomes.
- Provide Strategic Insights: Share customer feedback to influence product improvements, while staying current on industry trends, emerging technologies, and Dell's evolving solutions.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
- 5+ years of experience in Customer Success, Account Management, Project Management, or a similar customer-facing business role.
- Strong problem-solving and analytical thinking skills, with the ability to translate complex challenges into actionable solutions and leverage data to drive recommendations.
- Excellent presentation, communication, and relationship-building skills, with the ability to engage both technical and non-technical stakeholders.
- Bachelor's degree in IT, Business, or a related field; native-level Hebrew and high proficiency in English.
Desirable Requirements
- Technical background or strong willingness to learn and develop technical expertise in Dell's solutions portfolio.
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