Consultant, Technical Account Manager
At a glance
Mid-level Account Management role at Iawmqy. San Francisco · full-time · $162,350–$210,100 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Act as the government customer’s main contact for Dell support and coordinate operational work from the site
- Manage warranty support around the clock, including resources, customer communication, and technical issue resolution
- Coordinate account, field service, support, and customer teams to deliver SOW commitments and solve problems
- Support Dell solution planning, installation, customization, integration, and ongoing sustainment
- Maintain project-specific support plans while feeding service issues and improvement ideas into warranty practices
What you bring
- U.S. citizenship and eligibility to access Department of Energy facilities
- Hands-on Dell hardware and management-tool expertise across PowerEdge, GPU nodes, iDRAC, OpenManage, and firmware baselines
- Experience operating large HPC or high-density compute systems, including node design, CPU/GPU topology, interconnects, and facility constraints
- Strong Linux administration in HPC settings, with command-line troubleshooting, log review, and performance tuning
- Deep NVIDIA compute and networking knowledge covering H100/H200-class GPUs, NVLink, and InfiniBand
Who this fits
You’ll suit a technically deep customer-facing role supporting large HPC infrastructure and coordinating complex service delivery. The job is based onsite at Lawrence Berkeley National Laboratory in Berkeley, California, five days each week. It also requires managing warranty support on a 24x7x365 basis and coordinating deployments, firmware work, testing, and contractual deliverables.
From the employer
Consultant, Technical Account Manager
Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer’s go-to person when there’s an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.
Join us to do the best work of your career and make a profound social impact as a Consultant on our Technical Account Manager Team in Berkeley, California (onsite at Lawrence Berkeley National Laboratory 5 days/week).
What you’ll achieve
As a Consultant in Technical Account Management, you’ll be responsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer Statement of Work (SOW). You’ll also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. You’ll collaborate with other Dell Technologies members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.
You will:
Serve as a dedicated support services resource for the United States Government, and as the TAM, will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies; You will work at the customer site 5 days per week
Be at the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management and communications at various levels during warranty services engagements
Help to identify and leverage Dell and partner resources to satisfy technical needs and objectives of the customer’s implementation, as well as work closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization and integration of the solution
Provide feedback to customer on any observed/known issues; develop and maintain customer support plans and relationships that are tailored to each individually unique project requirement
Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements:
U.S. Citizen; eligible for DOE site access
Strong technical expertise with Dell Technologies hardware and management tools, including PowerEdge platforms, GPU/accelerator nodes, iDRAC, OpenManage, and firmware/BIOS baseline management with proven experience supporting large-scale HPC or high‑density compute systems, with solid understanding of node architecture, CPU/GPU topology, interconnects, and datacenter power/cooling considerations
Strong project and operations management experience, including coordinating deployments, firmware updates, acceptance/burn‑in testing, and contractual support deliverables
Deep knowledge of NVIDIA GPU compute and networking technologies, including H100/H200‑class GPUs, NVLink, and InfiniBand architecture and diagnostics
Advanced Linux system administration skills in HPC environments, including CLI troubleshooting, log analysis, and performance tuning
Desirable Requirements:
Familiarity with high‑performance networking technologies such as NVIDIA InfiniBand, RoCE/RDMA, and advanced fabric diagnostics
Experience with Linux-based HPC clusters, provisioning frameworks (xCAT, Bright, Warewulf), cluster observability tools and a strong background in out‑of‑band management (iDRAC, OpenBMC, Redfish) and hardware-level diagnostics
Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $162,350 - $210,100.
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.
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