35003448 - Senior Clerk (Marketing)
At a glance
Senior General Marketing role at Iabzbn. Durban · full-time.
Pay not stated General Marketing salary
growthroles summary, based on the employer's posting.
What you'll do
- Answer calls and handle enquiries or complaints from clients, prospective customers, the public and Council representatives
- Welcome visitors, find out why they came and guide them to the correct section or another venue
- Sell and track stock, completing the paperwork needed by Accounts and Administration
- Buy CSW clothing and accessories for marketing use and the staff shop, then check stock and report verified discrepancies
- Keep records of major CSW customers facing possible electricity disconnection and customer account transfers
What you bring
- At least one year of relevant work experience and computer literacy
- Grade 12 at NQF Level 4, or an equivalent qualification
Who this fits
This is an onsite, full-time senior clerk role in Durban, centered on customer service, visitor support and staff-shop stock administration. It suits someone who can handle customer interactions, process information and investigate stock differences.
From the employer
• Attending to customer needs by receiving telephone calls and responding positively to enquiries and complaints from clients, prospective clients, the general public and Council Officers/representatives.
• Attending to visitors, determining the purpose of their visit and directing them to appropriately to the right section or guiding them to an alternate venue.
• Controlling and selling stock, ensuring that proper documentation is completed for the Accounts and Administration Section.
• Purchases CSW Clothing and accessories for marketing purposes and for stock in the CSW staff shop.
• Manages telephone information received by customers.
• Generates a list of any/all CSW major customers whose electricity supply may be pending disconnection.
• Maintains a list of customer account transfers.
• Controls and verifies staff shop stock levels, investigates any discrepancies and reports to the Marketing and Sales Co-ordinator on any confirmed variations.
Competencies:
• Influencing
• Problem Solving
• Planning and Organising
• Use of Technology
• Data Processing & Analysis
• Interpersonal Relationships
• Service Delivery Orientation
• Client Orientation and Customer Focus
• Learning Orientation
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