Westfield Genesis Brand Ambassador 6-Month FTC
Mid-level Brand Marketing role at Hyundai Motor Europe. Leatherhead.
Growth Roles summary, based on the employer's posting.
What you'll do
- Welcome visitors, customers and partners to the studio and provide courteous, personalised service
- Match each visitor with the right next step, such as a test drive or consultation
- Arrange appointments and guide guests from vehicle presentation through to ordering
- Log customer details in CXP and maintain your knowledge of Genesis vehicle specifications
- Help run studio events, handle customer notifications and keep the space clean and orderly
What you bring
- An A-level or training in hospitality, catering, premium retail or luxury retail
- Customer care, hospitality or premium retail experience, with teamwork experience
- A Class B driving licence
- Strong communication, multitasking and customer service skills
Who this fits
This role suits someone who enjoys personalised customer care and working with guests in a premium automotive studio. It is based in Leatherhead and runs as a six-month, full-time position over five days each week, including weekends and Bank Holidays.
From the employer
Genesis Brand Ambassador
Fixed Term, full-time, 5 days a week including Bank Holidays and Weekends
Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each pros.
Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:
• Launched eight new models – with a focus on our electric 3 model lineup
• Won multiple industry awards
• Opened two Studios in London and one in Edinburgh
Job Purpose
Are you driven by the pursuit of excellence? In this role, you’ll be at the forefront of providing a world-class, customer-first experience, ensuring we find the perfect balance between customer needs and the premium offerings of the Genesis brand. You’ll play a key role in anticipating expectations, delivering innovative solutions, and creating unforgettable moments that set Genesis apart.
We’re looking for someone who thrives on building connections, understands the art of personalised service, and is always striving to push boundaries in customer satisfaction. If you’re ready to redefine luxury experiences, join us and be part of something extraordinary!
We want you to:
- Identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
- Welcome all arriving visitors, interested parties, customer, and partners, if possible, by name.
- Support the team in the coordination and assignment of appointments (test drive, consultation, other)
- Look after our studio guests from presentation, demonstration to order
- Record all details and information on our CXP system
- Keep up to date with the specification/ additions to our Genesis car range through our internal training system Campus.
- Support of the team in the organisation of events in the studio and, if necessary, also at official receptions. Especially when it is a logistical and administrative task.
- If necessary, you take over customer recalls and notifications
- Provide professional, courteous service to customers in studio
- You ensure cleanliness and order in the daily operation in the studio
About you:
- A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite)
- Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team
- Driving license class B
- Outstanding communication skills
- Multitasking ability
- Excellent communication skills
- Ability to deliver a best-in-class customer service
What we offer:
- Access to Employee Car Scheme for yourself, friends or family
- Competitive Salary
- Private Medical Insurance
- 25 Days Holidays with option to buy/sell
- Group Income Protection
- Pension 6% Matched
- Great Flexible Benefits including Dental, access to ECS Car Scheme
- Access to Hyundai Sponsored events
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