Senior Business Development Specialist (Mandarin Speaking)
At a glance
Senior Business Development role at HungryPanda. Perth WA · full-time.
Pay not stated Business Development Specialist salary
growthroles summary, based on the employer's posting.
What you'll do
- Research competitors and local conditions, then identify Chinese and Asian restaurants with potential to generate orders
- Negotiate partnerships with merchants, gather their details, train them on products and operate the platform backend
- Visit merchants to place or refresh their materials, understand operational challenges and recommend practical fixes
- Resolve day-to-day merchant issues and coordinate with marketing and delivery colleagues to grow transactions and orders
- Maintain merchant relationships and improve their experience while working toward outcomes that benefit both sides
What you bring
- At least one year of relevant experience
- You communicate clearly across written, phone and in-person channels, adjusting your approach to the audience
- You bring strong customer service, careful written communication and practical commercial judgment
Who this fits
This role suits someone who can work directly with merchants, from negotiations and visits to resolving operational problems. The title calls for Mandarin speakers, and the role is based in Perth, Western Australia.
From the employer
About HungryPanda
Headquartered in London, the UK, HungryPanda is a specialist food delivery platform providing authentic Chinese food and groceries to Chinese compatriots and students abroad since its establishment in 2017.
Our Value
HungryPanda’s vision is to become the global market-leading platform that enables overseas Chinese business in the food industry and connects Chinese food to all consumers who enjoy it.
Our Mission
Connecting merchants to consumers via our state-of-the-art online platform and industry-leading delivery service. Consolidating the end-to-end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our far-reaching business network and digital solution
Our People
Above all, we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy!
Key Responsibility:
Conduct market research and analysis of competitors based on the market environment, and constantly explore Chinese and Asian restaurants with order potential.
Independently conduct business negotiations and reach cooperation with merchants, be responsible for information collection, product training, and platform background operation.
Regular merchant visits, apply for and timely layout/replace merchant materials for merchants.
Understand the real problems of merchants, and propose solutions and suggestions according to the different needs of merchants.
Actively solve the problems and emergencies encountered by merchants in their daily operations.
According to the needs of merchants and data indicators, through collaboration with colleagues in the marketing department, delivery department, and other departments, promote the increase of merchant transaction volume and order numbers
Manage and maintain a healthy and stable strategic partnership between merchants and the platform, optimize merchant experience, and achieve win-win cooperation between both partiesOther duties and responsibilities as required by management.
Requirements:
Customer service focused: committed to providing exceptional customer service across all channels – written, phone, and face to face
Communication: the ability to communicate clearly and concisely, varying communication styles depending upon the audience
Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally
Commerciality: the ability to apply knowledge in a practical, commercial manner
Required to have at least 1 year of related experience
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