Commercial Lines Account Manager
At a glance
Mid-level Account Management role at Hubinternational. El Paso · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage a property and casualty insurance book with independent judgment and day-to-day client ownership
- Resolve client questions, billing problems, and complex service matters involving policy interpretation
- Coordinate renewals, marketing, transactions, paperwork, and internal processing for assigned accounts
- Compare insurance plans, assess client objectives, and recommend responses to industry or external changes
- Guide Account Administrators while documenting interactions and keeping broker systems accurate
What you bring
- Customer-facing service experience is required for this position
- A high school education or equivalent is required
- A P&C license is preferred, with completion required within the first thirty days if you lack one
- Brokerage experience as an Account Manager or Account Administrator is preferred
Who this fits
You will suit this role if you can independently manage commercial insurance accounts, communicate clearly with clients and carriers, and support retention. The position is based in El Paso and requires no travel. You may oversee, mentor, and train Account Administrators, while a bachelor's degree and P&C license are preferred.
From the employer
Primary Role:
The Commercial Lines Account Manager works collaboratively with the Producer and Account Executive managing a book of business. Coordinates and provides day-to-day service for property/casualty clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs. Serves as day to day contact and provides resolution for client questions and issues.
Duties and Responsibilities:
Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making
Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
Provides a high level of support to Producers in obtaining, maintaining, and expanding business
May also be responsible for account rounding and in accordance with standard practices, policies, and procedures
Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB Broker Standards
Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients
Makes appropriate recommendations to clients in response to those changes
Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers
Troubleshoots billing issues
Responsible for overall retention of accounts in assigned book of business
Organizes client meetings when necessary
Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management system when necessary. Ensures the accuracy of data in those systems
Prepares reports for management as required
Oversees functions performed by Account Administrators as required
Supports, mentors, and trains Account Administrators, as necessary
Attends industry related continuing education training and courses
Performs other duties and projects as assigned
Key Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Teamwork - Supports everyone's efforts to succeed
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Quality Management - Demonstrates attention to detail.
Project Management - Ability to lead a team and adhere to deadlines
Experience and Education:
Experience in an Account Manager/Account Administrator role in a brokerage environment preferred
Experience in customer service/ client facing role required
Bachelor’s degree preferred
P & C License preferred (If not, will need to be obtained within the first 30 days of employment)
Department Account Management & ServiceRequired Experience: Less than 1 year of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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