Manager, Branch Branding & Communications
At a glance
Mid-level Communications role at Hlb. HLT-Hong Leong Tower · full-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Set the long-range branch brand and communications direction across nationwide locations using trends, positioning, and customer insight
- Work with business units to develop and expand retail experiences that follow the bank’s mission and CI standards
- Create customer-focused branch experiences and run micro-events that support financial advice and consultation
- Turn digital concepts and new strategies into the Retail Blueprint and SOPs for consistent execution
- Set success measures for initiatives, pilots, and proof-of-concept programs across branch channels
What you bring
- A bachelor’s degree, postgraduate diploma, or professional degree in any field
- At least five years in brand management, with experience managing varied stakeholder groups beneficial
- Strong knowledge of brand and communications management, including retail brand strategy and planning
- Experience putting brand strategies into practice across channels and media
- Leadership, project management, communication, and stakeholder-collaboration skills
Who this fits
You’ll suit this role if you can lead brand strategy from concept through rollout across branches, channels, and business groups. The position is based at HLT-Hong Leong Tower in Malaysia and calls for direct collaboration with internal and external stakeholders. It fits a manager-level brand and communications professional who can lead teams, drive pilots, and maintain standardized execution.
From the employer
If you are looking to excel and make a difference, take a closer look at us…
Functional (job responsibilities)
● Create, define, and own the long-term Branded Branch Strategy and Communications Strategy across nationwide locations, leveraging market trends, brand positioning, and consumer insights.
● Lead and collaborate with cross-functional business units to ideate, prioritize, and scale new retail experiences that define the bank's future state, ensuring alignment with the bank's mission and Corporate Identity (CI) standards.
● Design and pioneer innovative and customer-centric branch experiences that position the bank as a forward-thinking industry leader, fundamentally transforming the customer journey.
● Plan, execute and market branch micro-events in key branches to transform branches into hubs for financial advisory and consultation, utilizing effective communication streams to maximize market visibility and impact.
● Synthesize new strategies, concepts and digital experiences into HLB’s Retail Blueprint and standardized operating procedures (SOPs), providing a clear, structured execution guide for business units to transform traditional spaces into a modern branch brand experience.
● Lead the end-to-end process to operationalize, scale and maintain the guidelines within the Retail Blueprint across all channels, branches (including Islamic, Priority, and Private Bank centers) initiatives and activities.
● Define the key performance metrics and measurement frameworks used to evaluate the effectiveness of implemented initiatives, pilot programs, and Proof of Concepts (POCs).
Jobholder Requirements:
Education/Qualification
▪ At least 5 year in brand management and diversify stakeholder portfolios management will be an added advantage
▪ Experience in leading team and cross-functional teams will be an added advantage
▪ Must possess at least a bachelor’s degree, post-graduate diploma, professional degree in any field
Experience
▪ Solid knowledge of Brand & Communications Management
▪ Excellent working knowledge of brand principles, particularly to support the building of Retail Brand Strategy and Plan. Experience as a Brand Manager or similar role in Marketing Portfolio of brand-building projects
▪ Demonstrated skills, knowledge and experience in the operationalisation of Brand Strategy and Brand Plan across channels and mediums
▪ Possess leadership ability and able to self-motivate and lead cross-groups collaboration and secure the co-operation and involvement of key internal and external stakeholders
▪ Highly experienced in building and growing relationships with internal and external stakeholders and partners with creative thinking, problem solving and have strong bias for action
▪ Excellent verbal and written communication skills, confident to partner and collaborate directly with stakeholder and business leaders for job scope deliverables, and beyond
▪ Sound project management knowledge and skills with strong ability to drive continuous improvement via iterative improvements and/or strategic POCs of new ideas and concepts
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
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