Living Shores - In Park Revenue Operations Supervisor
At a glance
Mid-level Revenue & Sales Operations role at Hfecorp. Living Shores.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Oversee food and retail departments’ finances, budgets, inventory, waste, spoilage, and opportunities to reduce costs
- Supervise assigned employees through hiring, onboarding, training, coaching, discipline, scheduling, and timekeeping
- Run catering, special-event support, and group-sales initiatives while attending daily in-park revenue meetings
- Keep locations stocked, clean, compliant, and ready for guests, including deliveries, product labels, and replenishment
- Share operational information with team members, address safety or maintenance concerns, and protect the guest experience
What you bring
- You are at least eighteen, punctual, dependable, flexible, and comfortable in fast-moving conditions
- You can lead a team or work independently while communicating clearly in writing and conversation
- You are detail-oriented, solve problems well, and can use Microsoft Excel, Word, and PowerPoint proficiently
- You can lift light loads, stand for extended periods, bend, reach, and use stairs while handling boxes
- You can work the stated variable schedule of up to forty-eight hours weekly and follow food, retail, hygiene, and safety procedures
Who this fits
This role suits someone who enjoys hands-on supervision across food and beverage and retail operations. You will work at Living Shores in New Hampshire, lead assigned team members, and regularly interact with guests, deliveries, inspectors, and management. The schedule is variable, and the work includes prolonged standing, physical movement, and occasional box handling.
From the employer
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
The Operations Supervisor assumes full responsibility of the food & beverage and retail operations at Living Shores. This position reports directly to the Food & Beverage Manager and Retail Manager.We are currently looking for a:
Living Shores - In Park Revenue Operations Supervisor
Roles & Responsibilities:
Roles & Responsibilities
Daily responsibilities include but are not limited to:
Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets; continuously evaluate current operations and recommend/implement process improvements to reduce costs, improve food quality, guest experience and employee satisfaction.
Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
Act as an approachable mentor and coach to all assigned team members
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
Assist with team scheduling and timekeeping activities
Attend daily In-Park Revenue meetings and participate in Living Shores MOD program.
Manage catering program, support special events and other group sales initiatives.
Maintain accurate levels of inventory and fill out order requests for your location.
Ensure locations remain clean and stocked.
Provide retail staff with new product deliveries/labels for tagging. Run re-stock product from upstairs stockroom to retail shop.
Complete any requested daily/weekly documentation.
Effectively manage waste/spoilage/damages
Manage any team member corrective actions.
Coordinate team member lunch and break periods.
Communicate pertinent information between management and team members.
Create a guest-focused atmosphere to ensure great guest experience.
Manage compliance with NH State Health Department and other inspectors/auditors in your locations.
Obtain ServSafe certification (training provided).
Report any potential safety hazards and maintenance requests to management.
Requirements
18 years of age or older
Punctual, reliable
Flexible schedule
Able to work in a fast-paced environment
Able to work alone and as a team lead
Able to be productive during slow periods
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Must be proficient in Microsoft Excel, Word, and Power Point.
Practical knowledge of Point of Sale (POS) technology and PCI compliance is preferred
Ability to handle private and confidential information with highest discretion
Able to follow direction and communicate relevant information.
Able to positively engage with guests to promote sales
Able to maintain hygiene and personal appearance consistent with policies outlined in the Team Member Handbook.
Able to follow daily tasks as outlined in the food & beverage/retail standard operation procedures.
Able to lift light loads (25 lbs.,) to stand for prolonged periods of time (5+ hours,) bend/squat, reach and climb/descend stairs (sometimes while carrying boxes.)
Assist with trucks and deliveries when needed
Locate packing slips on deliveries and bring to IPR office to initiate shipment processing
Desire to have fun while creating a memorable experience
Additional Information
Team member benefits:
Perks & Benefits
- This position is variable, offering 48 hours weekly (based on NH labor laws)
- Earn tips on food and beverage sales during your shift
- Employee discount of 50% off of food and beverage and 30% off of retail items
- Free fountain drinks during your shift
- Free personal season pass to Story Land and Living Shores Aquarium during employment
- Free friends and family day passes after 80 hours of employment
- Receive White Mountains Attractions (WMA) and New England Association of Amusement Parks & Attractions (NEAAPA) passbooks
- Access to 20+ sister parks via name badge
Do not miss the chance to spark your career now!
Not this one either?
Claude or ChatGPT reads the other 90,537 for you.
Get better matches →
