Online Community Manager

HeyGen Open · verified Aug 19, 2026

Remote San Francisco Palo Alto Manager Community Marketing

Mid-level Community Marketing role at HeyGen. Remote, United States.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Grow HeyGen’s Discord and contribute helpful, natural engagement on Reddit
Run challenges, prompts, showcases, events, and recurring threads that invite participation
Manage daily activity, content cadence, and a safe, inclusive environment across platforms
Highlight user work, encourage sharing, and develop members into community advocates
Turn community feedback into product and marketing insights, then improve engagement

What you bring

At least three years managing Discord and/or Reddit communities
A proven record of taking community projects from planning through completion
A clear understanding of what drives online participation and strong communication skills
The ability to combine creative thinking with execution while working independently

Who this fits

You’ll thrive if you enjoy online community culture and can turn engagement ideas into completed programs. You’ll work across Discord, Reddit, forums, and other platforms while supporting creators, advocates, and internal product and marketing teams. The role is a long-term contractor position with in-office, hybrid, or remote work options in San Francisco.

From the employer

About HeyGen

At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences.
Learn more at www.heygen.com. Visit our Mission and Culture doc here.

About the role

We’re looking for a Community Manager to help build and grow HeyGen’s online communities across forums, Discord, Reddit, and beyond.

You’ll play a key role in shaping how people connect with HeyGen and with each other. This means creating experiences that bring people in, give them a reason to stay, and make it easy for them to participate.

You’re someone who enjoys both sides of the work. You come up with ideas that spark engagement, and you follow through to make sure they actually happen.

What you’ll do

Build a thriving community

Grow and manage HeyGen’s Discord with a focus on daily engagement and positive interactions
Show up on Reddit in a way that feels natural, helpful, and relevant
Build relationships with creators, contributors, and early advocates
Help members feel seen, heard, and excited to participate

Create engaging programs

Launch campaigns like challenges, prompts, and showcases that encourage participation
Develop recurring moments such as weekly threads, events, or creator spotlights
Turn product updates into opportunities for the community to explore and share
Create simple, effective formats that make it easy for people to join in

Keep things running smoothly

Manage day-to-day community activity across platforms
Plan and maintain a clear content and engagement rhythm
Support a safe, inclusive, and constructive environment

Amplify your community

Highlight great work from users and share their stories
Encourage members to create and share content
Help identify and grow community advocates

Close the feedback loop

Listen closely to what the community is saying
Spot trends, insights, and opportunities
Share learnings with product and marketing teams
Continuously improve how we engage

What we’re looking for

3+ year experience managing Discord and/or Reddit communities
A strong sense of what makes people engage and participate
Strong track record of end-to-end community projects
Comfortable being active in online communities and internet culture
Clear, thoughtful communication skills
Able to balance creativity with execution
Proactive and self-directed

Nice to have

Experience with AI, creator tools, or video platforms
Familiarity with HeyGen or similar products
Basic design skills (Canva, Figma, etc.)
Experience running community campaigns or events
Experience with Developer communities

What success looks like

A Discord community that feels active, welcoming, and engaging
A Reddit presence that adds value and builds trust
Online spaces where both new creators and power users can find value
Campaigns that people want to participate in and share
Online communities that drive business outcomes for a variety of internal teams and stakeholders
Pathways for members to become leaders

Location

Opportunity to work in-office, hybrid or remote while employed as a contractor.

Compensation:

We are looking to pay a competitive monthly rate on a long-term contract. Expected range is $4,000 to $5,700/month

Join us at HeyGen and help build the future of how people connect, create, and communicate through video.