Social Media Sales Agent
At a glance
Mid-level Social Media role at Herotel. Stellenbosch · full-time.
Pay not stated Social Media salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Take each sales enquiry from its opening message through activation without passing it elsewhere
- Find fresh leads, competitor gaps and sales openings across social channels each day
- Record leads, activity and conversions in the CRM as they occur
- Handle platform queries, comments and complaints, escalating technical problems through resolution
- Schedule campaign content and share weekly and monthly updates on engagement, sentiment and sales
What you bring
- Matric or Grade 12 equivalent is required for the role
- You communicate exceptionally well in English and local languages, in writing and speech
- You understand major social platforms and can turn conversations there into leads and sales
- You can use basic computer systems and social tools such as Meta Business Suite
- You are prepared to work shifts that include evenings and weekends
Who this fits
You’ll suit this role if you can close opportunities confidently while keeping customer interactions warm, composed and empathetic. The position is based in Stellenbosch or Worcester and includes evening and weekend shifts. Experience in customer service, sales or community management, plus relevant certification, is advantageous.
From the employer
Are you a driven, social media savvy sales professional who thrives on turning online conversations into real conversions? Join our Commercial team as a Social Media Sales Agent in Stellenbosch or Worcester, where you'll be the digital face of Herotel, converting enquiries into activations while delivering warm, professional engagement across every platform.
This role is perfect for a confident communicator who loves the pace of social media, has a natural flair for sales, and takes pride in representing a brand with empathy and professionalism.
What you'll do:
- Own every sales enquiry from first message through to activation, without handing it off
- Carry a monthly revenue target and consistently meet or exceed it
- Scan social media channels daily to uncover new leads, competitor gaps and sales opportunities
- Log all leads, activity and conversions in the CRM on the day they happen
- Monitor and respond to customer queries, comments and complaints across all platforms
- Escalate technical issues and service disruptions to the right internal teams and follow through to resolution
- Maintain a consistent, on brand voice across every customer interaction
- Schedule engaging content that supports campaigns, product launches and service updates
- Track and report on engagement, sentiment and sales performance weekly and monthly
- Stay current on platform updates, social media trends and best practice
What you'll need:
- Matric (Grade 12) or equivalent
- A certification in social media, digital marketing, communications, customer service or sales is advantageous
- Previous experience in customer service, sales or community management is an advantage
- Excellent written and verbal communication skills in English and local languages
- A sales oriented mindset, confident identifying and closing opportunities
- A customer centric approach and the ability to stay calm and professional under pressure
- Sound knowledge of major social media platforms and how to convert leads through them
- Strong attention to detail and the ability to manage multiple conversations at once
- Comfort with basic computer skills and social media management tools such as Meta Business Suite
- A friendly, approachable and empathetic communication style
- Reliability, accountability and strong time management
- Willingness to work shifts, including evenings and weekends
What we offer:
- Exposure to a dynamic workplace
- A chance to grow your skills through our internal academy
- A friendly, team driven environment
- Group Risk Benefits
- Medical Benefits
- Health and Lifestyle Programmes
Important Disclaimer:
- Please ensure that the information you provide in your application is true, accurate, and correct.
- Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
- By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
- If you do not hear from us within 14 days, please consider your application unsuccessful.
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