Account Management Specialist

Hdat Open · verified Sep 13, 2026

St. Louis Full-time Mid-level Account Management

Mid-level Account Management role at Hdat. St. Louis · full-time · $40,000 base.

SalaryStated by Hdat

$40,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Build proactive relationships with assigned accounts and resolve customer issues with timely, practical solutions
Review accessorial charges, support collections, and help reduce billing disputes and costs
Track orders, acceptance, maintenance, and accessorial activity through email, phone, and transportation systems
Analyze account metrics to recommend transport options and improve margin, network efficiency, and OTP
Coordinate with shippers, consignees, and operations on exceptions, assets, and single-load problems

What you bring

A bachelor’s degree in business, logistics, supply chain, or management is preferred
Transportation industry experience and familiarity with EDI processes and web tender portals are preferred
You work confidently in Outlook, Excel, Word, and other electronic communication tools
You communicate effectively in writing and conversation, with strong detail and organizational skills
You can work weekend rotations when scheduled

Who this fits

This role suits a customer-focused account professional who can coordinate across customers, account management, and operations. It is a full-time, mid-level position based in St. Louis. Weekend rotation is required when scheduled.

From the employer

The Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any issues for the customer.

Essential Job Functions:

Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
Duties, responsibilities and activities may be assigned or changed from time to time

Minimum Requirements:

Bachelor's degree in business, logistics, supply chain, or management preferred.
Experience in the transportation industry preferred.
Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
Highly effective communication, both verbal and written.
Attention to detail, organizational skills, and customer focused.
Ability to work weekend rotation when scheduled.

Salary: $40,000 "and up" base salary + Bonus Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits We offer a comprehensive benefits plan including:

Medical
Dental
Vision
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Life & AD&D Insurance
Disability
Paid Time Off
Paid Holidays