Customer Success Supervisor - Signature - Traverse City, MI
At a glance
Mid-level Customer Success role at Hcmportal. LIVONIA HUB · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide teammates through complex customer or operational issues, drawing on your expertise to move work forward
- Set team priorities and coordinate with colleagues to meet business goals
- Coach less experienced professionals and review their work when needed
- Visit customers across your territory several days each week and build strong working relationships
What you bring
- At least one year in sales-related work
- You can work independently and deliver against business goals
- You can use Microsoft applications and AI tools to improve productivity, communication and business results
- You bring strong organization, time management, communication, problem-solving and customer-influencing skills
Who this fits
This role suits an individual contributor who can work independently and may also guide a small team. You must live within a forty-five-minute commute of Traverse City, Michigan, work a hybrid schedule, and visit clients three to four days each week. The stated schedule is Monday through Friday, 8:00 AM to 5:30 PM. You must meet the stated U.S. work-authorization requirements.
From the employer
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Work Schedule:
Monday through Friday 8:00 AM – 5:30 PM
Work Location & Travel Requirements:
Candidate must reside within 45 minutes of Traverse City, Michigan.
This is a hybrid position.
Candidate is expected to visit clients 3-4 days per week within the assigned territory.
Job Summary:
May lead projects/processes with moderate risk and/or complexity and may lead small teams. Prioritizes tasks within the team and collaborates with other team members to achieve business objectives. Provides guidance to team members with less experience or knowledge and serves as a resource for colleagues. Solves difficult and sometimes complex problems, using subject matter expertise to influence others and drive results. May coach and review the work of lower-level professionals. Impacts the achievement of customer, operational, project, or service objectives, with work guided by team and departmental goal
Required Skills & Experience:
To be considered for this position, candidates must have:
- Sales experience with a minimum of 1 year of sales-related experience.
- Individual contributor experience with a demonstrated ability to work independently and achieve business objectives.
- Proficiency in Microsoft Applications (Outlook, Excel, Word, PowerPoint, Teams, etc.).
- Copilot AI acumen, including the ability to leverage AI tools to improve productivity, communication, and business outcomes.
- Strong organizational and time management skills.
- Ability to influence others and build strong customer relationships.
- Excellent communication and problem-solving skills.
- Salesforce experience preferred.
- Bachelor's Degree or International Equivalent preferred.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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