Client Account Manager
Hcib Open · verified Oct 22, 2026 At a glance
Manager-level Account Management role at Hcib. Abu Dhabi.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Act as the senior contact for strategic clients, build executive relationships and shape plans for retention and account growth
- Align the services offered with client priorities, track satisfaction and step in early when concerns arise
- Guide large residential programs with project leaders, keeping delivery aligned with client expectations for scope, budget and quality
- Find expansion and new-business opportunities, build regional pipelines and lead client meetings, proposals and commercial discussions
- Track project risks and market opportunities, then help delivery teams resolve major client or project issues
What you bring
- A bachelor's degree in engineering, construction management, architecture or a related discipline
- At least twelve years in the Middle East market, with a record of managing major accounts and complex programs
- Experience overseeing large residential, mixed-use or master-planned developments across planning, design, construction and handover
- Strong command of project delivery, contracts, procurement and commercial management, with effective negotiation and stakeholder skills
Who this fits
This role suits a senior account manager who can combine executive client relationships, residential program oversight and business development. The position is based in Abu Dhabi, United Arab Emirates.
From the employer
This role serves as the primary interface between the client and delivery team, ensuring successful execution of major programs while identifying opportunities for growth, expansion and new business. This role is responsible for managing strategic client accounts, driving revenue growth, and delivering an exceptional client experience. As a trusted advisor, you will play a key role in shaping Hill International's growth strategy, expanding client partnerships, and building lasting relationships with key stakeholders across the organization and the industry.
Client Relationship Management
- Serve as the primary executive point of contact for assigned strategic clients and key client stakeholders
- Develop and maintain long term relationships with client executives, project sponsors and key stakeholders
- Develop account plans that support revenue growth, client retention and long-term partnership objectives
- Understand client business priorities, objectives and align service offerings to meet needs
- Monitor client satisfaction and proactively address concerns to strengthen partnerships
Program Leadership
- Provide strategic oversight of large-scale residential programs
- Partner with project directors and delivery teams to ensure projects meet client expectations related to scope, budget, quality and performance
- Monitor project health, identify risks and facilitate resolution of delivery challenges
- Work closely with operation leaders and project teams to ensure successful delivery of projects in accordance with client expectations
- Support project teams in resolving critical client and project issues
- Act as an executive sponsor for key projects and programs
Business Development
- Identify and pursue new opportunities within existing and prospective clients
- Develop growth strategies for assigned clients and sectors
- Develop pipeline opportunities and drive revenue growth across the region
- Lead client engagement efforts, presentations and strategic meetings
- Lead pursuit teams in the development of proposals, pursuit activities, presentations and commercial negotiations
- Monitor competitor activity, market trends and upcoming opportunities.
- Bachelor’s degree in engineering, Construction Management, Architecture, or related discipline
- 12+ years of experience in the Middle East market with demonstrated success managing major client accounts and delivering complex projects or programs
Proven experience leading and overseeing large-scale residential, mixed-use, and master-planned community development programs, including stakeholder management, program governance, delivery oversight, and successful execution across multiple project phases from planning and design through construction and handover
- Experience with leading large residential programs in the local market
- Strong understanding of project delivery methodologies, contracts, procurement and commercial management
- Strong negotiation, presentation and stakeholder management skills
- Excellent communication and relationship building
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