Business Banking Relationship Manager II
At a glance
Mid-level Account Management role at Hcgn. United States · full-time · $150,000–$180,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Build and expand commercial banking relationships with companies generating five million to fifty million dollars annually
- Assess client goals through advisory conversations and recommend credit, liquidity, treasury, and wealth solutions
- Generate opportunities through community activity, centers of influence, and internal bank partnerships
- Pursue loan, deposit, and fee-income growth while meeting customer service and satisfaction goals
- Manage moderately complex portfolios, transactions, and ongoing customer relationships
What you bring
- At least four years in upper Business Banking or Lower Middle Market work
- Completed Commercial Credit Training and practical experience with moderately complex portfolios and transactions
- Strong command of sales force and lending applications, plus core banking products and services
- Proven consultative selling, negotiation, prospecting, and objection-handling ability
- A business or finance undergraduate degree is preferred
Who this fits
You’ll suit a self-directed relationship manager who can create new business, advise commercial clients, and stay accountable to measured sales goals. The role calls for meaningful community involvement, strong risk and compliance judgment, and substantial customer-service focus. It follows a Monday through Friday schedule of forty hours per week and offers a stated salary range of $150,000 to $180,000 plus potential incentive earnings.
From the employer
Citizens is actively expanding and investing in the Columbus market as part of a strategic growth initiative within our Business Banking segment. We're excited to build strong partnerships and deepen our presence in the region. To support this momentum, we're seeking top-tier talent who are passionate about driving success and making an impact in their local communities.
At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you’ll acquire and deepen client relationships by collaborating across the enterprise to deliver comprehensive solutions in areas such as credit, liquidity, interest rate management, treasury solutions, and Wealth Management.
Primary responsibilities include
- Manage, acquire and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market of five million to fifty million in annual revenue.
- Provide advisory led discussions to assess client needs and aspirations while positioning value added recommendations that drive customer delight and shareholder value.
- Engage COI’s and internal partners across the bank to uncover and deepen new business opportunities.
- Operate within a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, fee income, customer service and satisfaction.
- Actively engage in significant community activity to expand potential customer base and exemplify our company credo and community commitments.
Qualifications, Education, Certifications and/or Other Professional Credentials
- 4+ years in upper Business Banking/Lower Middle Market experience
- Completion of Commercial Credit Training
- Meaningful experience with moderately complex portfolios, customers, and transactions.
- Strong written and oral communication skills
- Strong knowledge of sales force and various lending applications
- Strong sense of customer service, satisfaction and retention.
- Adept at needs identification, problem solving and the consultative sales approach.
- Strong negotiation skills and the ability to overcome objections and adversity
- Following of prospects, customers and COIs
- Ability to self-generate and drive new business development
- Action oriented and self-accountable to superior results
- Strong understanding of risk and compliance
- Meaningful Community involvement
- Strong understanding of core products and services
- Preferred undergraduate degree in business or finance
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Monday - Friday
Pay Transparency
The salary range for this position is $150,000-180,000 per year plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
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