Onboarding Officer - Video KYC_Digital Banking Kotak 811_0768_1461_1069582
Hcbt Open · verified Oct 16, 2026 At a glance
Mid-level Video Production role at Hcbt. Thane · full-time.
Pay not stated Video Production salary
growthroles summary, based on the employer's posting.
What you'll do
- Complete customers’ KYC checks over secure video calls, confirming the person matches the application
- Check submitted details against documents and keep accurate records of calls and customer interactions
- Explain banking products accurately and recommend relevant services during customer conversations
- Call back customers who were unavailable and work toward VKYC conversion and cross-selling targets
- Resolve customer questions promptly while following security and quality procedures
What you bring
- You can communicate clearly and maintain a professional, courteous manner with customers
- You pay close attention to detail when checking identities, application details and supporting documents
Who this fits
This mid-level role suits someone comfortable balancing video-based KYC checks with customer service and product cross-selling. The role is based in Thane, India.
From the employer
As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy, and maintain high service standards throughout the VKYC process. In addition to KYC verification, you will also engage in cross-selling banking products, providing accurate product information, and ensuring customer satisfaction. The role demands excellent communication skills, attention to detail, and a professional demeanor to represent the bank effectively.
Conduct secure video calls with customers to complete full KYC verification. Verify customer-submitted details and ensure documents match the application. Confirm VKYC is completed by the correct individual (Right Party Verification). Maintain a courteous and professional relationship with customers during the KYC process. Cross-sell relevant banking products and services during interactions. Provide complete and accurate information about products pitched to customers. Follow up with customers who are unavailable during initial contact and ensure timely callbacks. Meet defined targets for VKYC conversions and cross-selling. Ensure customer delight through consistent service and timely resolution of queries. Maintain detailed records of calls and customer interactions. Adhere to information security norms and quality process standards. Stay updated on process changes and implement feedback from team leaders and quality coaches.Not this one either?
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