Onboarding Officer - Video KYC_Digital Banking Kotak 811_0768_5031_1071505

Hcbt Open · verified Oct 16, 2026

Thane Full-time Mid-level Video Production

At a glance

Mid-level Video Production role at Hcbt. Thane · full-time.

Pay not stated Video Production salary

RoleVideo Production

SeniorityMid-level

LocationThane

EmploymentFull-time

PostedOct 14, 2026 · 2d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Run secure video sessions to complete customers’ KYC checks and confirm the person matches the application
Check submitted details against documents, then log calls and customer interactions accurately
Present relevant banking products with accurate information while meeting verification and cross-sell targets
Reconnect with customers who miss the first call and address their questions promptly
Apply security and quality procedures, using process updates and feedback from team leaders and quality coaches

What you bring

You communicate clearly and maintain a professional, courteous manner with customers
You pay close attention to detail when checking customer information and documents

Who this fits

This role suits you if you are comfortable completing customer verification over video and discussing banking products. It is based in Thane, India.

From the employer

As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy, and maintain high service standards throughout the VKYC process. In addition to KYC verification, you will also engage in cross-selling banking products, providing accurate product information, and ensuring customer satisfaction. The role demands excellent communication skills, attention to detail, and a professional demeanor to represent the bank effectively.

Conduct secure video calls with customers to complete full KYC verification. Verify customer-submitted details and ensure documents match the application. Confirm VKYC is completed by the correct individual (Right Party Verification). Maintain a courteous and professional relationship with customers during the KYC process. Cross-sell relevant banking products and services during interactions. Provide complete and accurate information about products pitched to customers. Follow up with customers who are unavailable during initial contact and ensure timely callbacks. Meet defined targets for VKYC conversions and cross-selling. Ensure customer delight through consistent service and timely resolution of queries. Maintain detailed records of calls and customer interactions. Adhere to information security norms and quality process standards. Stay updated on process changes and implement feedback from team leaders and quality coaches.