Strategic Relationship Manager
Hbpublishing Open · verified Oct 2, 2026 At a glance
Mid-level Account Management role at Hbpublishing. Remote, Australia · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Grow revenue across Australia and New Zealand by expanding current university accounts and winning new institutional customers
- Build territory and account plans, then maintain a pipeline of opportunities across higher education
- Lead customer discussions to match teaching materials, simulations, digital learning and faculty development offerings to institutional needs
- Take complex deals from finding the opportunity through negotiation and close, while expanding relationships with academic leaders
- Visit campuses and attend industry events, sharing customer insights with regional and global colleagues
What you bring
- At least eight years in consultative sales, strategic account management or business development, with responsibility for customer growth
- A record of handling complex purchasing processes and developing durable client relationships
- Experience influencing senior stakeholders and strong communication, presentation and negotiation skills
- Ability to work independently, plus experience with CRM systems such as Salesforce and data-led planning
Who this fits
This senior sales role suits someone who can grow institutional accounts and win new business through consultative relationships. You’ll work remotely in Australia and travel regularly across Australia and New Zealand for customer meetings, campus visits and industry events. Preferred experience includes higher education, academic publishing, educational technology, executive education or professional learning.
From the employer
Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you!
The opportunity
The Strategic Relationship Manager (SRM) is a senior sales role responsible for driving revenue growth across Australia and New Zealand.
The role is accountable for achieving commercial & our mission objectives through new business acquisition, account expansion, customer retention, and increased adoption of Harvard Business Impact's teaching materials, simulations, digital learning solutions, and faculty development offerings.
Working closely with universities and business schools, the SRM will build strong relationships with faculty, academic leaders, and institutional decision-makers to understand their teaching and curriculum priorities, identify opportunities, and translate those needs into commercial growth opportunities.
Success in this role requires a combination of sales excellence, commercial acumen, consultative problem-solving, and the ability to build trusted customer relationships that drive long-term business growth.
Key Responsibilities
Sales & Revenue Growth
- Lead the growth of Harvard Business Impact across Australia and New Zealand by strengthening existing institutional engagement and developing new opportunities.
- Develop and execute market and account strategies that increase adoption of Harvard Business Impact solutions across the higher education sector.
- Build and maintain a strong pipeline of opportunities to support sustainable business growth.
Solution Selling & Opportunity Development
- Lead consultative sales conversations that position Harvard Business Impact's teaching materials, simulations, digital learning offerings, and faculty development solutions as drivers of educational impact.
- Identify emerging customer needs, shape strategic opportunities, and convert them into commercial outcomes.
- Lead complex sales cycles from opportunity identification through negotiation and closure.
Strategic Customer Leadership
- Develop trusted relationships with faculty, academic leaders, and institutional decision-makers across universities and business schools.
- Act as a strategic advisor to customers, aligning Harvard Business Impact's solutions with institutional priorities, teaching objectives, and learning outcomes.
- Expand engagement within key accounts to unlock new growth opportunities and strengthen long-term customer value.
Market Presence & Cross-Functional Collaboration
- Represent Harvard Business Impact across the ANZ higher education ecosystem through regular customer engagement, campus visits, and industry events.
- Partner with regional and global colleagues to deliver an exceptional customer experience and accelerate growth across the territory.
- Contribute market insights, customer intelligence, and commercial recommendations to inform regional strategy.
Qualifications & Experience
Required
- 8+ years of experience in consultative sales, strategic account management, or business development, with demonstrated responsibility for customer growth.
- Proven success managing complex buying cycles and building long-term client relationships.
- Demonstrated ability to engage and influence senior stakeholders.
- Strong communication, presentation, negotiation, and relationship management skills.
- Self-motivated with the ability to operate independently in a dynamic and entrepreneurial environment.
- Experience using CRM platforms such as Salesforce and data-driven planning approaches.
Preferred
- Experience within higher education, academic publishing, educational technology, executive education, professional learning, or related sectors.
- Understanding of the Australia and New Zealand higher education landscape.
- Existing relationships with universities, business schools, academic leaders, or educational decision-makers.
- Familiarity with teaching innovation, faculty development, digital learning, or curriculum-focused initiatives.
Travel
Ability to travel regularly across Australia and New Zealand to support customer engagement, institutional engagement, industry events, and business development activities.
What we offer
As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays!
HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
130K -150K AUD + Sales commissions
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