Key Accounts Specialist
At a glance
Mid-level Account Management role at Hand Protection. Sri Lanka · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the contact for assigned clients’ questions, requests, concerns, and service needs
- Grow client relationships while tracking contracts, changes, renewals, and account details
- Work with sales and internal teams on marketing plans and KPI progress
- Use product and service knowledge to identify upselling and cross-selling opportunities
- Review account delivery against customer budgets and needs, then coordinate improvements
What you bring
- At least one year of relevant experience
- Three passes at GCE Advanced Level
- A sales and marketing degree or professional qualification
- Strong organisation, careful attention to detail, and clear written and verbal communication
Who this fits
This role suits a mid-level account professional who enjoys client contact, relationship building, and commercial follow-through. You will work onsite in Colombo, Sri Lanka, with experience in last-mile delivery or customer service and sales providing an advantage.
From the employer
KEY ACCOUNTS SPECIALIST
Job location – Colombo
Job Responsibilities
Act as the main point of contact in all matters relating to client concerns and needs for the assigned clients.
Build and strengthen client relationships to achieve long-term partnerships.
Maintain accurate client records, keeping track of any contract updates and renewals.
Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
Handle inquiries and requests from customers in the territory and address their needs.
Be up to date of the assigned accounts to ensure they are receiving services that are within their budget and meeting their needs.
Coordinate regularly with other members of the team to discuss progress and find new ways to improve business.
Candidate Profile
Minimum of 03 passes at GCE Advanced Level.
A minimum of 01 years’ experience.
Degree or professional qualification in sales and marketing.
Experience in last mile delivery and customer service/sales will be an added advantage.
Good organisational skills and attention to detail.
Energetic personality with good communication skills (written and verbal).
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If you think you have what it takes to be successful in this challenging role, please send your CV to vacancy@citypak.lk within 10 days of this advertisement. Please mention the name of the position on the subject line of the email.
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