Omni Channel Key Accounts Specialist
At a glance
Mid-level Account Management role at Cargill. Sto Tomas.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run the customer relationship management platform, tracking how effectively teams use it
- Coordinate customer and account-manager data across multiple connected systems
- Lead improvements involving processes, system upgrades and user experience
- Build and deliver training on systems and processes for end users
- Resolve moderately complex problems independently and escalate harder issues appropriately
What you bring
- A bachelor's degree in a related field or equivalent practical experience
- At least two years in related work
- Working ability with email, spreadsheets, word processing and presentation software
- Experience with customer relationship management, reporting or enterprise resource planning applications
Who this fits
This role suits a mid-level account management professional who can improve sales tools, processes and data while working with nontechnical stakeholders. You should be comfortable owning projects, training users and handling issues with limited supervision. The role is based in Sto Tomas, Philippines.
From the employer
Job Purpose and Impact
The Key Account Specialist - Account Management will execute the sales operations strategy. In this role, you will serve as a partner to develop and sustain solutions that make the sales teams more effective and efficient through a mix of tools, processes and technologies. You will be involved in continuous improvement, sales training, sales processes, sales tools adoption and data management to increase engagement and effectiveness for the sales organization.
Key Accountabilities
- Provide end to end ownership of the customer relationship management tool platform, including effectiveness and utilization measures.
- Lead and coordinate the data management strategy across multiple systems related to customer and account manager attributes.
- Handle projects for enhancements related to processes improvements, system upgrades and user experience initiatives.
- Create and facilitate system and process training for end users.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Experience with email, spreadsheet, word processing and presentation applications
- Minimum of two years of related work experience
- Other minimum qualifications may apply
Preferred Qualifications
- Experience using customer relationship management, reporting and enterprise resource planning applications
- Experience using content management tools
- Ability to solicit the requirements and communicate with non technical business stakeholders effectively
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