Implementation Manager
At a glance
Manager-level Solutions & Sales Engineering role at GRUBBRR. Boca Raton · full-time · no salary stated · we estimate $101,225–$170,000 across the United States.
GRUBBRR has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Run plans and milestones for several deployments at once, keeping delivery within agreed scope, budget and quality expectations
- Act as the client’s main contact, guiding discussions about timelines, budgets, scope changes and delivery risks
- Coordinate Product, Engineering, QA, Operations and Customer Success on requirements, technical designs and deployment work
- Lead configuration, QA and client acceptance testing, then coordinate site readiness, go-live and staff onboarding
- Share project updates with executives, document decisions and lead reviews to improve future implementations
What you bring
- Three to seven years managing projects, implementations or enterprise onboarding
- You have delivered complex deployments across multiple sites or enterprise clients
- You can own scope, schedules, budgets and outcomes across several demanding projects at once
- You bring strong stakeholder communication, negotiation and conflict-resolution skills, including with senior client leaders
- You hold a bachelor’s degree in business, IT, communications or another field, or equivalent experience
Who this fits
This role suits an implementation or customer-delivery project manager comfortable switching between strategic oversight and hands-on execution. You’ll work full-time in the Boca Raton office, Monday through Friday. English is needed, and Spanish is preferred for training and operational discussions with on-site teams.
From the employer
Implementation Manager - Client Onboarding (Bilingual – English/Spanish Preferred)
Location: Boca Raton, FL
Work Schedule: Full-Time, In-Office (Monday–Friday)
Compensation: Attractive annual salary + Benefits and Bonus
About GRUBBRR
GRUBBRR is a leader in self-ordering and guest engagement technology, transforming how commerce is transacted across restaurants, retail, hospitality, stadiums/arenas, and government environments.
Our platform powers high-volume, real-world operations through self-service kiosks, POS, KDS, digital menu boards, online ordering, and advanced analytics. We are a fast-growing fintech and hospitality technology company working with some of the world’s most recognizable brands.
Role Summary
GRUBBRR is seeking a leader of the end-to-end delivery of complex, multi-location deployments across enterprise clients, including national franchise systems, large venues, and public sector organizations.
This is a high-visibility, client-facing role responsible for balancing scope, timeline, budget, technical execution, and stakeholder alignment across sophisticated implementations involving hardware, software, and integrated payment systems.
You will serve as the point of accountability for successful delivery, coordinating across internal teams and external stakeholders from kickoff through go-live and stabilization.
This role is ideal for an Implementation / Customer Delivery Project Manager who thrives in fast-paced environments, operates comfortably at both strategic and execution levels, and takes full ownership of outcomes.
GRUBBRR deployments often involve diverse, multi-layered operational teams, including frontline staff, site operators, and support personnel where Spanish is frequently the primary language.
Success in this role requires the ability to:
Lead training, onboarding, and operational discussions in English and at times, Spanish
Communicate effectively across executive stakeholders and on-site teams
Ensure clarity, adoption, and alignment across all levels of the organization
What You’ll Do
🔹 Project Planning & Enterprise Delivery
Create, manage, and maintain detailed project plans, timelines, and milestones across multiple concurrent implementations
Deliver projects on time, within budget, and aligned to scope and quality standards
Monitor progress, identify risks, and proactively adjust plans to ensure successful outcomes
Track resource utilization and align projects with staffing and budget expectations
🔹 Customer & Stakeholder Leadership
Serve as the primary client interface throughout the implementation lifecycle
Build trusted relationships with enterprise stakeholders, franchise operators, venue leadership, and government counterparts
Lead complex conversations related to scope, timelines, budgets, and change management
Document and communicate key decisions, risks, and escalations clearly and professionally
🔹 Cross-Functional & Technical Coordination
Drive execution across Product, Engineering, QA, Operations, and Customer Success
Facilitate requirements gathering and contribute to development of project deliverables
Coordinate creation of technical design documentation with Product Owners, Architects, and Developers
Identify opportunities to leverage the full GRUBBRR platform to meet client objectives
🔹 Deployment, Configuration, QA & UAT
Support configuration and customization of GRUBBRR solutions across deployments
Develop and review QA and UAT scripts
Lead User Acceptance Testing (UAT), including coordination, execution, and formal client sign-off
Oversee site readiness, deployment coordination, and go-live execution
Create training materials and deliver onboarding sessions
🔹 Governance, Reporting & Continuous Improvement
Facilitate project status reviews and executive-level updates
Define success metrics and lead post-implementation retrospectives
Identify opportunities to improve delivery processes, scalability, and efficiency
Reinforce standardized implementation frameworks and lifecycle methodologies
What Success Looks Like
Consistent delivery of on-time, on-budget, high-quality implementations
Strong, trust-based relationships with enterprise clients and internal stakeholders
Clear governance, communication, and documentation throughout the lifecycle
Seamless transition from implementation to ongoing customer success
Continuous improvement in onboarding efficiency and scalability
Required Experience & Qualifications
Bachelor’s degree in Business, IT, Communications, or equivalent experience
3–7 years of experience in project management, implementation, or enterprise onboarding
Experience managing complex, multi-site or enterprise-level deployments
Demonstrated ownership of scope, timelines, budgets, and delivery outcomes
Strong stakeholder management skills, including communication with Director and executive-level clients
Proven ability to manage multiple concurrent, high-complexity projects
Strong negotiation, conflict resolution, and escalation management skills
Comfortable working closely with technical teams, reviewing designs, and supporting deployment activities
Must be able to work full-time in the Boca Raton office
Nice to Have
Experience in hospitality technology, POS, kiosks, or fintech/payments
Background working with franchise systems, stadiums/arenas, or government clients
Familiarity with QA, UAT, and structured delivery methodologies
Experience mentoring junior team members
PMP or equivalent certification
Why Work at GRUBBRR
High-impact role with true ownership and accountability
Work on cutting-edge self-ordering, fintech, and AI-driven technologies
Exposure to large-scale, high-visibility enterprise deployments
Entrepreneurial environment within a rapidly scaling company
Collaborative, performance-driven culture
Beautiful Boca Raton office designed for innovation and teamwork
Equity opportunity in a high-growth company
Be part of a platform transforming how customers interact with businesses globally
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