Cisco Video Conferencing Specialist (Onsite)
Mid-level Video Production role at Gramian Consulting Group. Ottobrunn · contract.
Growth Roles summary, based on the employer's posting.
What you'll do
- You’ll resolve Level 2 incidents affecting Cisco telephony and video services
- You’ll diagnose conferencing hardware, endpoints, peripherals, and collaboration software
- You’ll operate CMS, Expressway, B2B, and MRA environments and maintain Cisco endpoints
- You’ll watch infrastructure health, spot operational risks, and support upgrades
- You’ll manage escalations, vendor handoffs, local coordination, and team knowledge sharing
What you bring
- Advanced practical experience with Cisco video platforms, including CMS, Expressway, B2B, and MRA
- Strong experience across Cisco Room, SX, Personal, EQ, Webex, or Board endpoints
- Advanced Cisco telephony knowledge covering CUCM, Unity Connection, Jabber, and related systems
- Working knowledge of SIP, H.323, security, administration, codecs, encryption, certificates, licensing, peripherals, and VMware
- CCNP Voice certification or equivalent Cisco collaboration capability
Who this fits
You’ll suit a hands-on collaboration engineer comfortable with operational support, troubleshooting, projects, escalations, and local team coordination. This is a short-term contractor engagement lasting up to one year, with onsite work in Ottobrunn, Germany, Getafe, Spain, or Stevenage, United Kingdom.
From the employer
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
Role Overview
Our client operates a large-scale enterprise communications environment supporting business-critical collaboration, telephony, and video-conferencing services.
We are looking for an experienced Cisco Collaboration & Video Conferencing Engineer with strong hands-on expertise across Cisco video conferencing, endpoints, telephony, SIP/H.323, and collaboration infrastructure. The role combines Level 2 operational support, troubleshooting, project participation, infrastructure health monitoring, vendor escalation, and local team coordination.
CONTRACT: short-term contract (up to 1 year)
LOCATIONS: On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom
PROCESS: intro call + 2-step client interview process
Responsibilities
- Resolve Level 2 incidents across Cisco telephony and video-conferencing environments.
- Troubleshoot conferencing hardware, endpoints, peripherals, and collaboration applications.
- Support Cisco CMS, Expressway, B2B, and Mobile & Remote Access (MRA) environments.
- Maintain Cisco video endpoints including Room, SX, Personal, EQ, Webex, and Board series.
- Monitor infrastructure health and proactively identify operational issues.
- Participate in telephony and video-conferencing projects and upgrades.
- Respond to customer escalations and coordinate complex issue resolution.
- Escalate technical issues to vendors and Level 3 support when required.
- Support operations teams on an ad hoc basis.
- Coordinate the local team and promote knowledge sharing across the function.
Requirements
- Advanced hands-on experience with Cisco video conferencing, including CMS, Expressway, B2B, and MRA.
- Strong experience with Cisco video endpoints across Room, SX, Personal, EQ, Webex, or Board series.
- Advanced knowledge of Cisco telephony, including CUCM, Unity Connection, Jabber, and related components.
- Strong knowledge of SIP and H.323, collaboration security, and system administration.
- Understanding of video codecs, encryption, certificates, and licensing models.
- Experience with conferencing-room peripherals such as room navigators, displays, and Barco solutions.
- Working knowledge of VMware.
- CCNP Voice or comparable Cisco collaboration expertise.
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