Strategic Account Manager
At a glance
Mid-level Account Management role at GFT Technologies. Singapore, SG, 068895.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage assigned client accounts and handle their daily engagement and operational needs
- Support renewals, pricing reviews, commercial talks, and delivery of contractual commitments
- Review account finances, contract usage, and service results to surface risks and opportunities
- Find and develop upsell, cross-sell, and broader account growth opportunities
- Keep forecasts, business reviews, renewal plans, pipeline updates, and CRM records current
What you bring
- At least five years in account management, client services, customer success, or a related field
- Experience overseeing commercial or services contracts, including retention and revenue growth
- A bachelor's degree in business, finance, economics, technology, or a related subject
- Strong ability to read commercial and financial data and manage detailed client commitments
- Working knowledge of Word, Excel, PowerPoint, CRM systems, and AI tools
Who this fits
This role suits someone who can build long-term client trust while handling contracts, financial details, renewals, and growth opportunities. You’ll work with delivery, operations, leadership, and the Global Account Manager, and should be comfortable engaging senior stakeholders. The role is based in Singapore and focuses on existing strategic accounts.
From the employer
About GFT
GFT Technologies is an AI-centric global digital transformation company. We design advanced data and AI transformation solutions, modernize technology architectures and develop next-generation core systems for industry leaders in Banking, Insurance, Manufacturing and Robotics. Partnering closely with our clients, we push boundaries to unlock their full potential. With deep industry expertise, cutting-edge technology, and a strong partner ecosystem, GFT delivers responsible AI-centric solutions that combine engineering excellence, high-performance delivery, and cost efficiency. Our team of 12,000+ technology experts operates in 20+ countries worldwide offering career opportunities at the forefront of software innovation.
About the Role
We are seeking a highly motivated and detail-oriented Account Manager to join our Dynamic Singapore team. The successful candidate will be responsible for managing a portfolio of existing client accounts, ensuring customer satisfaction, supporting all account-related matters, and identifying opportunities for account growth and expansion.
Working closely with the Global Account Manager, the Account Manager will act as a trusted partner to clients, ensuring that contractual commitments are met while proactively uncovering opportunities to deliver additional value through our services and solutions.
Key Responsibilities
- Manage and nurture relationships with assigned existing client accounts.
- Serve as a primary point of contact for day-to-day client engagement and operational matters.
- Support contract renewals, commercial discussions, and pricing reviews.
- Monitor account performance and ensure contractual obligations and service commitments are delivered successfully.
- Work closely with delivery, operations, and leadership teams to address client concerns and drive customer satisfaction.
- Analyze account financials, contract utilization, and service performance to identify risks and opportunities.
- Identify and develop upsell, cross-sell, and account expansion opportunities.
- Prepare account reports, forecasts, business reviews, and renewal plans.
- Support the Strategic accounts team in executing account strategies and growth plans.
- Maintain accurate account records, pipeline updates, and client engagement activities within CRM systems.
Requirements
- 5+ years of experience in Account Management, Client Services, Customer Success, or related roles.
- Experience managing commercial or services-based contracts.
- Prior experience in Financial Services, Banking, FinTech, Technology Services, or Consulting sectors is highly preferred.
- Proven track record in managing key contracts, account retention, and revenue growth.
- Bachelor's degree in Business, Finance, Economics, Technology, or a related discipline.
Skills & Competencies
- Strong analytical and numerical skills with the ability to interpret commercial and financial data.
- Excellent communication, presentation, and stakeholder management skills.
- Detail-oriented and highly meticulous in managing contracts and client commitments.
- Ability to build trust and establish long-term client relationships.
- Commercially minded with the ability to identify business opportunities.
- Strong organizational skills and ability to manage multiple priorities.
- Proficiency in Microsoft Word, Excel, PowerPoint, CRM and AI tools.
Key Attributes
- Client-centric and relationship-focused
- Analytical and comfortable working with numbers
- Meticulous and detail-oriented
- Proactive and commercially driven
- Collaborative and a strong team playerProfessional and confident when engaging senior stakeholders
(Due to the high volume of applications we receive, we are unable to respond to every candidate individually. If you have not received a response from GFT regarding your application within 10 workdays, please consider that we have decided to proceed with other candidates. We truly appreciate your interest in GFT and thank you for your understanding.)
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