Sports Customer Onboarding Officer (Maternity Cover)
At a glance
Mid-level Customer Success role at Genius Sports. Tallinn.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Bring leagues, federations and partners onto Genius Sports products, then help get their use underway
- Prepare streaming connections and the GeniusIQ analytics platform for client use
- Coordinate technical configuration, project schedules, delivery and handover
- Train clients and internal colleagues, and keep supporting documents and learning materials current
- Help partners prepare for each season, handle their requests, and fix technical problems or route them onward
What you bring
- You understand how sports competitions run across different leagues and formats
- You have onboarded customers or users to technical products or platforms
- You know streaming basics, including codecs, resolution and delivery protocols
- You can work with APIs and make sense of technical documentation
Who this fits
This temporary, full-time role covers a maternity leave and suits someone who can coordinate client onboarding and technical delivery. The role is based in Tallinn, and the team works office-first with hybrid arrangements varying by role and location.
From the employer
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
We are looking for a Sports Customer Onboarding Officer to support the rollout of Genius Sports products across leagues and partners. You will onboard new clients, manage technical setups, and ensure smooth delivery of streaming and analytics solutions. This role works closely with both clients and internal teams, requiring strong coordination, product understanding, and the ability to keep operations running efficiently.
This is a temporary role to cover maternity leave.
WHAT YOU'LL DO:
- Onboard leagues, federations, and partners onto Genius Sports products.
- Set up and support streaming integrations and the GeniusIQ analytics platform.
- Configure technical setups, manage timelines, and ensure smooth project delivery and handover.
- Deliver product training to internal teams and external clients.
- Work cross-functionally with Product, Engineering, Support, and Commercial teams.
- Maintain accurate documentation and training materials.
- Support seasonal readiness, respond to client requests, and resolve or escalate technical issues.
WHAT YOU'LL BRING:
- Strong understanding of how sports competitions operate across leagues and formats.
- Experience onboarding users or clients onto technical products or platforms.
- Knowledge of video streaming fundamentals such as codecs, resolution, and delivery protocols.
- Comfortable working with APIs and reading technical documentation.
- Experience using tools such as Jira, Confluence, Slack, and Monday.com
- Strong communication, organization, and multitasking skills.
- Detail-oriented, proactive, and customer-focused approach.
IT WILL BE A BONUS IF YOU HAVE:
- Passion for sports and interest in sports technology.
- Ability to explain technical concepts clearly to non-technical audiences.
- Curiosity and drive to improve processes and workflows.
The monthly salary for this full-time role ranges from €2,100 to €2,600 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
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