Customer Onboarding Manager
netvendor Open · verified Oct 6, 2026 At a glance
Manager-level Customer Success role at netvendor. United States · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide new PMC customers from signed contract to vendor activation as their primary onboarding contact
- Run kickoff sessions that set outcomes, timelines and responsibilities for both customer and internal teams
- Coordinate account setup, integrations and data, while keeping customers engaged and launches moving
- Prepare PMCs to run vendor enrollment campaigns, then coordinate the transition to Customer Relationship Managers
- Monitor launch timing, vendor enrollment and customer satisfaction; address risks and share process feedback
What you bring
- You have led customer-facing implementations and can point to results in time-to-value, adoption or satisfaction
- You bring strong project coordination and communication skills across several stakeholders and timelines
- You can facilitate kickoff meetings and customer updates with confidence, including with senior client contacts
- You have partnered with Sales, Operations and Customer Success to make account transitions work smoothly
- You can use project management or CRM software to track progress and report outcomes
Who this fits
This manager-level role suits someone who enjoys guiding customers through implementation and helping them reach adoption outcomes. You’ll coordinate across customer and internal teams, with an emphasis on launches, vendor enrollment and clear handoffs.
From the employer
About NetVendor
NetVendor is the leading solution for property management professionals seeking to simplify vendor relationships and streamline maintenance operations. Our comprehensive suite of software products empowers clients to ensure vendor compliance, optimize maintenance operations, and facilitate seamless bidding, all with a commitment to professionalism, precision, and trust.
About the Job
We're looking for a motivated Document Processor Supervisor to lead a high-performing team at the
heart of our operations. If you love bringing order to complexity, developing people, and driving
continuous improvement, this role is for you.
Responsibilities
Customer Onboarding
- Serve as the main point of contact for new PMC customers from contract signature through vendor activation
- Lead structured kickoff meetings to define success criteria, timeline, and roles across both PMC and NetVendor teams
- Work with Sales and the Director of Customer Growth to transition new accounts with complete context, defined success criteria, and clear expectations
- Drive customer engagement through regular updates, proactive guidance, and milestone tracking
- Coordinate account provisioning, integrations, and data setup
- Maintain customer momentum and excitement through proactive communication and issue resolution
Customer Adoption
- Ensure PMCs are vendor-ready and equipped to drive vendor enrollment campaigns internally
- Collaborate with Customer Relationship Managers (CRMs) to create adoption plans and ensure a seamless handoff into ongoing relationship management
- Track and report on key onboarding KPIs, including time-to-launch, vendor enrollment rates, and customer satisfaction
- Identify risks or bottlenecks early and take corrective action to keep launches on track
- Provide structured feedback to Product, Operations, and Enablement teams on process improvements and documentation to scale onboarding efficiency
- Deliver a best-in-class onboarding experience that reinforces NetVendor’s value and accelerates revenue realization
Qualifications
- Proven ability to lead customer-facing implementations with measurable outcomes (time-to-value, adoption rates, satisfaction)
- Exceptional project management and communication skills, able to coordinate multiple stakeholders and timelines
- Strong executive presence and comfort facilitating kickoff meetings and client updates
- Experience partnering with Sales, Operations, and Customer Success to ensure seamless handoffs
- Data-driven mindset with comfort using project management or CRM tools for tracking progress and reporting results
- Organized, empathetic, and energized by helping customers achieve success and realize revenue quickly
NetVendor’s Benefits Package
• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA
• Long- and short-term disability insurance
• Company-paid standard life insurance
• Generous paid time off policy
• Paid holidays: 7 per year + 1 floating holiday
• Maternity Leave
• 401(k) with company match
• Employee Assistance Program
NetVendor is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.
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