Client Communication Virtual Assistant (Bilingual)

Genius Agency AI Open · verified Sep 12, 2026

Remote Philippines Junior Communications

Entry-level Communications role at Genius Agency AI. Remote, Philippines.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Communicate with clients through phone, email, messaging, and virtual meeting tools
Translate or interpret for multilingual clients and help resolve language barriers
Answer questions, direct issues, and support scheduling, confirmations, and coordination
Handle data entry, inboxes, documents, records, and follow-ups on open requests
Protect confidential information while providing flexible administrative support

What you bring

Bring prior experience in virtual assistance, administration, customer service, coordination, translation, interpretation, or similar work
Communicate clearly in spoken and written English; bilingual or multilingual ability is preferred
Show strong interpersonal skills, organization, time management, and cross-cultural communication
Work independently online with reliable internet and a professional remote setup
Use email, Google Workspace or Microsoft Office, video conferencing, and other online tools

Who this fits

This junior role suits someone working remotely from the Philippines who is comfortable supporting clients from varied cultural and language backgrounds. Spanish, Haitian Creole, or French skills are especially useful. The position begins part-time and may develop into full-time work as support needs increase.

From the employer

Global Pacific Support is partnering with one of our clients to identify a reliable and highly communicative Client Communication Virtual Assistant (Bilingual) to join their growing team.

The successful candidate will provide administrative, client communication, and translation/interpretation support to client from diverse cultural and linguistic backgrounds.

This position will initially be part-time, with the potential to transition into a full-time opportunity as the client's business and support needs grow.

Key Responsibilities

Communicate professionally with clients via phone, email, messaging platforms, and virtual communication tools.
Provide translation and/or interpretation support when appropriate, particularly for clients who speak Spanish, Haitian Creole, French, or other languages.
Assist with communication between the client and multilingual clients.
Help facilitate clear and effective communication when language barriers exist.
Respond to client inquiries and route questions to the appropriate team member when necessary.
Assist with scheduling, appointment confirmations, and client coordination.
Perform general virtual administrative tasks, including data entry, email management, document organization, and record keeping.
Maintain accurate records of client communications and follow up on outstanding requests.
Handle confidential client information with professionalism and discretion.
Provide general administrative and client support as the client's needs evolve.

Requirements

Qualifications

Previous experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Client Coordinator, Interpreter, Translator, or similar role.
Strong written and verbal English communication skills.
Bilingual or multilingual proficiency strongly preferred.
Spanish, Haitian Creole, and/or French language skills are highly desirable.
Excellent interpersonal and customer service skills.
Ability to communicate effectively with individuals from diverse cultural and linguistic backgrounds.
Strong organizational and time-management skills.
Ability to work independently in a remote environment.
Comfortable using email, Google Workspace/Microsoft Office, video conferencing, and other online tools.
Reliable internet connection and a professional remote-work environment.

Preferred Experience

Translation and/or interpretation experience.
Experience supporting multilingual clients.
Experience in healthcare, behavioral health, social services, immigration-related services, or other client-facing environments.
Experience with virtual administrative support and client coordination.
Familiarity with scheduling and client management systems.

Benefits

How to Apply

Interested candidates should send the following to kenneth.joseph@globalpacificsupport.com:

Updated resume
Introduction video detailing:

Your experience providing translation and/or interpretation support, particularly for clients who speak Spanish, Haitian Creole, French, or other languages.
Your experience with virtual administrative tasks, including data entry, email management, document organization, scheduling, and client communication.
Your experience working with clients from diverse cultural and linguistic backgrounds.

Your expected hourly rate in USD

Subject Line: Bilingual Virtual Assistant - (Name)