Head of Sales CX
At a glance
Leadership Sales Leadership role at Galderma (Broadbean External). London · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Set channel and trade direction while leading the sales team toward consumer revenue and contribution goals
- Create customer plans, retail propositions and growth actions that align with consumer objectives and account strategies
- Own consumer revenue targets, trade investment, customer contribution, budgets and sales incentive payments
- Coordinate forecasts with supply and finance teams to improve stock availability and manage annual financial plans
- Run weekly trade reviews, work with marketing on channel execution and adjust investment plans as results change
What you bring
- At least ten years in commercial FMCG sales or category management across online and offline channels
- A proven history of hitting important commercial performance measures and delivering business results
- Experience building teams, coaching people and managing succession, development and talent processes
- Strong knowledge of UK customers and the FMCG and beauty sectors, plus an understanding of finance, supply chain, technical and commercial functions
- Degree-level education, with a business bachelor’s degree or postgraduate business qualification preferred
Who this fits
This role suits a senior commercial leader who can own sales performance, trade spending and customer contribution while developing a team. You’ll need UK customer, FMCG and beauty market knowledge, alongside experience working across finance, supply, marketing and other business functions. The position is based in London and is a full-time director-level role.
From the employer
Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.
At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Core Mission:
Define trade & channel strategies whilst providing leadership to the sales team. Ensure winning commercial propositions and financial control for the consumer NNS and Customer Contribution.
Key Responsibilities:
• Build a complete bottom-up Customer Plan to drive the overall business that is aligned with the Consumer Business Unit objectives and customer strategies.
• Sole responsibility for the NNS targets and full management of the consumer trade spend and customer contribution.
• Manage forecasting with the supply function to ensure optimal stock efficiencies for each channel.
• Work with the finance function to define the NNS & Customer Contribution annual budgets for consumer
• Set individual sales targets with the sales team, managing bonus payments by channel with the finance function
• Leading weekly trade meetings and reporting to the business any issues that arise
• Work closely with the marketing team to build end execute channel plan.
• Proactive collaborative management of other lines in the P&L where sales have an impact or influence.
• Provide input and alignment to the key growth opportunities and action plans.
• Continuously evaluate the effectiveness of our trade investments amending the in-year to-go plan where necessary.
• Establish winning commercial propositions and support the development of key retail partners
• Actively Develop People through coaching and professional skills training. Ensure career & succession planning, IDP's and talent management processes are in place.
• Adheres to all Company principles and policies including trade policy, local Sales policy, local Trade Terms, Safety and legal regulations
Technical Skills:
• Degree level education
• Bachelor’s degree in Business (Desirable)
• Recognised Industry Post-Graduate Diplomas/MBA (Desirable)
Key Skills / Experience Required:
• 10+ years commercial experience, FMCG Sales &/or Category management, in both on and offline channels
• A demonstrable record of success delivering key commercial KPIs.
• Successful track record of developing people and managing a team.
• Understanding of key business functions i.e. Commercial, Finance, Technical, Supply Chain.
• Excellent UK customer / FMCG / Beauty market knowledge.
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