Indoor Sales Specialist with French
At a glance
Mid-level Account Executive role at Freudenberg. Brasov · full-time.
Pay not stated Account Executive salary
growthroles summary, based on the employer's posting.
What you'll do
- Handle customer questions about service orders, repairs, confirmations and delivery status
- Prepare routine and moderately complex quotes and orders accurately and efficiently
- Send supplier purchase orders and keep delivery dates current
- Follow up with customers and suppliers, resolving service issues with local partners
- Keep CRM records current, log sales tickets and support claims administration
What you bring
- Business-level French and English are mandatory for customer and supplier communication
- Previous work in customer service or sales-related positions
- Hands-on SAP or another ERP system experience
- Working knowledge of Microsoft Office and intermediate Excel skills
Who this fits
This role suits a mid-level customer service or sales professional who is organized, analytical, proactive and focused on practical customer solutions. You should be comfortable improving processes, managing deadlines, maintaining accurate records and supporting colleagues during absences. The position is based in Brasov, Romania and calls for business use of French and English.
From the employer
Working at Freudenberg: We will wow your world!
Responsibilities:
- Manage customer interactions related to service and repair orders, order confirmations, and order status updates;
- Process standard and moderately complex quotes and orders with accuracy and efficiency;
- Coordinate with suppliers by sending purchase orders and updating delivery timelines;
- Perform proactive follow-ups with customers and suppliers to ensure smooth operations;
- Collaborate with local partners and suppliers to address and resolve service-related challenges;
- Maintain and update CRM data to ensure accurate customer and order records;
- Register tickets for pre-sales and sales-related subprocesses to support internal workflows;
- Provide basic administrative support for handling customer claims;
- Serve as a back-up for colleagues during absences, ensuring continuity of service;
- Offer support to team members and contribute to a collaborative team environment;
- Prioritize tasks effectively and manage time to meet service deadlines;
- Contribute to the ongoing improvement of service processes and standards.
Qualifications:
- Economic/Technical studies are an advantage;
- Previous experience in Customer Service and/or Sales-related fields;
- French and English for business use are mandatory;
- Computer skills related to Microsoft Office; mid-level Excel knowledge;
- SAP Knowledge or different ERP experience is mandatory;
- Open to process improvements;
- Fact-driven and strong analytical skills, detail-oriented attitude;
- Motivation and open communication style;
- Attention to detail;
- Good organizational skills and proactiveness;
- Team player;
- Customer and solution-oriented.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
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