Senior Account Executive - Austria & Switzerland (m / f / d)
At a glance
Senior Account Executive role at Freshworks. Remote · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Create regional sales plans with your manager, then prospect, qualify, map stakeholders, and close mid-market opportunities
- Build and run your pipeline while pursuing new customers across Austria and Switzerland
- Coordinate campaigns and process improvements with marketing, pre-sales, and business development representatives
- Guide BDR and pre-sales resources toward your individual sales targets and help BDR teammates succeed
- Keep the Sales Manager updated on pipeline health and forecasts, while attending customer sites and focused events
What you bring
- At least three years of sales experience, preferably selling software in a fast-moving inside or field environment
- A record of exceeding targets across a broad territory while selling a technical product
- Fluent English and native-level German are required for the role
- Customer focus, strong communication, consultative ability, eagerness to learn, and a self-directed work ethic
Who this fits
You’ll suit a driven, customer-oriented seller who can independently manage a large territory and consistently exceed goals. The role focuses on mid-market SaaS sales for Austria and Switzerland and includes regular customer and event travel. You can work from Berlin in a hybrid setup with three office days and two home days, or remotely from anywhere in Germany.
From the employer
Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organisations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you.
As an Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth across the ACH region (Austria & Switzerland). In this role you will advocate our Employee Experience product line, Freshservice, targeted mainly at mid-market clients. As a brand ambassador you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer-oriented.
Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives (BDRs) will support you during the initial contact with potential customers and their qualification. You will be partially responsible for helping your team of BDRs become successful.
Your role and responsibilities:
Along with your manager, define and execute sales action plans to meet predefined goals in the region, and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
Build, develop and manage your sales pipeline
Communicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals
Provide regular reporting of pipeline and forecasting to the Sales Manager
Travel to customer locations and customer focused events regularly
Educate yourself to become an expert in SaaS products, CRM systems, and our product suite
Minimum 3 years of sales experience; preferably in an inside/field sales role in a high-velocity software sales environment. Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
Showed consistent overachievement of sales goals in a large geographic territory selling a technical product
Highly motivated, with a driven personality and a positive attitude towards sales and CRM products
High degree of customer orientation, communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
Customer-oriented, extraordinary communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
Willing to go the extra mile with a strong work ethic; self-directed and resourceful
Fluency in English and native-level fluency in German is a must; additional language skills are advantageous
This role can be based either in Berlin with a hybrid set-up (3 days working from our Berlin office/ 2 days from home) or 100% remote from anywhere in Germany.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
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