Lead - Account Executive (m/f/d)

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

As an Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth across Germany. In this role you will advocate our Employee Experience product line, Freshservice, targeted mainly at mid-market clients. As a brand ambassador you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer-oriented.

Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives (BDRs) will support you during the initial contact with potential customers and their qualification. You will be partially responsible for helping your team of BDRs become successful.

Your role and responsibilities:

• Along with your manager, define and execute sales action plans to meet predefined goals in the region, and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities

• Build, develop and manage your sales pipeline

• Communicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes

• Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals

• Provide regular reporting of pipeline and forecasting to the Sales Manager

• Travel to customer locations and customer focused events regularly

• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

• Minimum 3 years of sales experience; preferably in an inside/field sales role in a high-velocity software sales environment. Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous

• Showed consistent overachievement of sales goals in a large geographic territory selling a technical product

• Highly motivated, with a driven personality and a positive attitude towards sales and CRM products

• High degree of customer orientation, communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them

• Customer-oriented, extraordinary communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them

• Willing to go the extra mile with a strong work ethic; self-directed and resourceful

• Fluency in English and native-level fluency in German is a must; additional language skills are advantageous

The role can be based either at our Berlin office on a hybrid model for candidates based in Berlin (3 fixed days: Monday, Wednesday & Thursday), or 100% remote from anywhere in Germany for candidates based outside of Berlin.

Please note that for this specific role, Freshworks is unable to provide visa sponsorship. All candidates must possess the valid right to work in Germany at the time of application and be able to provide evidence of this right prior to commencement of employment.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.