Lead - Account Executive

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

This is an Individual Contributor (IC) role. As a Lead Account Executive at Freshworks, you’ll drive new business activities in the UKI region. You will collaborate with teams across Freshworks to manage all aspects of the sales process, including business development, lead management, qualification, evaluation, and closing. You will advocate multiple Freshworks product lines, and as a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient and customer-oriented.

• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts
• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
• Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals.
• Provide regular reporting of pipeline and forecasting to the Sales Manager
• Travel to customer locations and customer-focused events regularly
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

• A diploma or Master’s degree is desirable
• Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous
• Experience managing the sales cycle from business champion to the C-level
• Showed consistent overachievement of sales goals in a large geographic territory, selling a technical product
• The high degree of customer orientation, negotiation of business terms in line-of-business, procurement teams, and senior management
• Experience managing and closing complex sales cycles; being an expert in managing sales cycles with 60-90+ days
• Highly motivated, with a driven personality and a positive attitude toward sales and CRM products
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Project credibility with knowledge of the customer service domain and the potential of the cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level
• Fluency in English is a must

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.