Account Growth Manager

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Account Growth Manager (SR-46361)

Fractal is a strategic AI partner to Fortune 500 companies, with a vision to power every human decision in the enterprise. We believe the future belongs to organizations that combine human imagination with intelligent systems, and Fractalites are the ones helping build that future.

We are seeking a senior, client-facing growth leader to own the AI Engineering workstream across a portfolio of strategic accounts. This leader will create C-suite access, originate enterprise transformation opportunities, and shape them into scaled, multi-year programs spanning AI, data, cloud, and engineering modernization.

Location: South Florida (4-5 days onsite; with travel as needed)

Note: This position is not eligible for immigration sponsorship at this time.

Role Overview:

The Account Manager – Sales will be responsible for driving business growth within key CPG client accounts through strategic relationship management, revenue expansion, and solution selling. This role requires strong understanding of the Consumer Packaged Goods industry, data-driven decision-making, and cross-functional collaboration with delivery, analytics, and marketing teams to ensure client success and growth.

Key Responsibilities:

• Act as the primary point of contact for assigned CPG accounts, ensuring client satisfaction and retention.
• Build and maintain strong, long-term relationships with senior client stakeholders across marketing, sales, supply chain, and insights functions.
• Understand clients’ strategic business priorities and align solutions to their objectives.
• Own revenue and growth targets for assigned accounts; identify upselling and cross-selling opportunities.
• Develop and execute account growth strategies and quarterly business plans.
• Partner with internal delivery and solutions teams to create value propositions that address client challenges.
• Identify new business opportunities within existing accounts and contribute to leading generation for new clients in the CPG sector.
• Support proposal creation, RFP/RFI responses, and client presentations.
• Collaborate with marketing and product teams to position offerings effectively in the CPG market.
• Ensure delivery excellence through proactive issue resolution, governance, and performance reviews.
• Monitor client satisfaction metrics and lead quarterly business reviews (QBRs).
• Work closely with finance, delivery, and contracts teams to manage pricing, billing, and contract renewals.

Required Skills & Qualifications, Education & Experience:

• Bachelor’s degree in business, Marketing, Economics, or related field (MBA preferred).
• 8–12 years of experience in account management, client services, or sales within the CPG domain.
• Proven track record of managing and growing multi-million-dollar accounts in data, analytics, or consulting environments.

Technical & Domain Expertise:

• Strong understanding of CPG industry dynamics—trade promotions, sales forecasting, supply chain, and digital commerce trends.
• Exposure to analytics, data platforms, or AI-driven solutions for CPG clients.
• Familiarity with CRM tools (Salesforce preferred) and pipeline management.

Behavioral Competencies:

• Strategic thinker with strong business acumen and problem-solving skills.
• Excellent communication, presentation, and negotiation skills.
• Collaborative mindset with ability to work across global teams.
• Entrepreneurial, proactive, and driven by results.

Key Performance Indicators (KPIs):

• Account revenue growth (% YoY).
• Client satisfaction (CSAT/NPS scores).
• Renewal and expansion rates.
• Pipeline conversion and forecast accuracy.
• Governance and delivery metrics.

Technical Skills:

• Client Relationship Management
• Delivery Governance
• Revenue & Margin Management
• Commercial Acumen
• Power BI / Executive Reporting
• SFDC Opportunity Management
• Analytics & AI Solution Understanding
• Program & Project Management
• Stakeholder Influence and Negotiation
• Account Growth / Farming

Pay:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the starting base salary for this role is $190,000, with the potential for a higher base depending on experience, skills, and overall fit for the position. This role is also eligible for a performance-based bonus tied to achieving sales goals related to new client acquisition and project growth.

Benefits:

As a full-time employee of the company, or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take the time needed for either sick time or vacation.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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