Guest Communication / Reservations Specialist
At a glance
Mid-level Communications role at Four Seasons. Four Seasons Boston · full-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Welcome current and prospective guests while helping keep their hotel stays running smoothly
- Route guest requests to the right department, then check that each request was completed
- Respond promptly to questions about hotel services, facilities, and operating hours
- Handle a high volume of calls while keeping your manner warm and friendly
- Sort, prioritize, organize, and follow up on competing guest needs with urgency
What you bring
- You can work a flexible schedule across different shifts, including weekends and holidays
- You can manage multiple requests, decide what comes first, and follow through quickly
- You bring a consistently warm, service-focused approach to guest interactions
Who this fits
This role suits a mid-level hospitality professional who enjoys direct guest contact, phone-based service, and fast follow-through. You must be available for changing shifts, weekends, and holidays at Four Seasons Hotel Boston in Boston, Massachusetts.
From the employer
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.The Role
Four Seasons Hotel Boston is seeking highly motivated and service-minded individuals who share a passion for excellence and infuse enthusiasm into everything they do.
The Guest Communication Specialist will be responsible for greeting and interacting with all guests, current and future, staying at the hotel, and ensuring their stay is flawless. You will ensure that guest needs are communicated properly to the appropriate department and follow up to make sure that requests have been handled. Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner. Manage a large amount of phone calls and be able to always maintain a warm and friendly demeanor. The potential candidate must be able to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency.
This position requires an applicant with a flexible schedule and the ability to work different shifts, including holidays and weekends.
Rate: $30.90 per hour
What to Expect from Your Work Experience
- FREE Medical and Dental insurance for you and your eligible dependents.
- Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.
- Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program.
- Complimentary meals at our employee cafeteria.
- 401k participation with company matching program.
- Complimentary Life insurance.
- Vacation & Paid Sick Time Off.
- And much more!
Learn more about our property and what it is like to work at Four Seasons by visiting:
http://www.fourseasons.com/boston
https://www.facebook.com/FourSeasonsHotelBoston
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegalUnder Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.Not this one either?
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