Key Account Representative
At a glance
Mid-level Account Management role at Fortive Careers. Remote, United States · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build relationships with key client stakeholders and serve as their main contact and internal advocate
- Review client usage and results, then guide customers toward ways to improve their outcomes
- Find expansion opportunities and work with sales and marketing on growing revenue in current accounts
- Handle client questions and problems, bringing in support or technical teams to resolve issues
- Track account activity in CRM tools and share updates on performance and growth opportunities
What you bring
- A business, marketing, or related degree, or equivalent experience
- Hands-on background managing key accounts, ideally for SaaS products
- Strong communication, negotiation, and relationship skills, plus the ability to grasp complex software
- Experience using CRM and sales analytics tools, including Salesforce and Salesloft
Who this fits
This role suits someone focused on customer success and revenue growth across assigned accounts. It is a remote, full-time position based in the United States.
From the employer
The SaaS Key Account Representative will play a pivotal role in maintaining and growing relationships with key clients who utilize our Software as a Service (SaaS) and print solutions. You will be responsible for ensuring client satisfaction, driving product adoption, and maximizing revenue opportunities within your assigned key accounts. This role requires a combination of excellent communication skills, being extremely organized, technical knowledge of the SaaS product, and a strong focus on strategic customer success. The role of a SaaS Key Account Representative is crucial in ensuring the success and growth of key clients.
Primary Responsibilities:
• Develop and maintain strong, long-lasting relationships with key stakeholders within the client organizations.
• Act as the primary point of contact for key clients and serve as their advocate within the company.
• Understand the clients' business goals and objectives to align our SaaS solutions with their needs.
• Monitor customer usage and performance, identifying opportunities for improvement and providing guidance.
• Maintain a deep understanding of the company's SaaS products and services.
• Keep up to date with industry trends and competitive landscape to provide clients with valuable insights.
• Identify upsell and cross-sell opportunities within key accounts.
• Collaborate with the sales and marketing teams to develop strategies for expanding revenue within existing clients.
• Address client inquiries, concerns, and issues promptly, coordinating with the support and technical teams when necessary.
• Ensure client satisfaction by resolving issues effectively and efficiently.
• Maintain accurate records of client interactions and activities using CRM tools.
• Provide regular reports and updates on key account performance and opportunities.
Qualifications:
• Bachelor's degree in business, marketing, or a related field (or equivalent experience).
• Proven experience in key account management, preferably in the SaaS industry.
• Strong communication, negotiation, and interpersonal skills.
• Technical aptitude and the ability to understand complex software solutions.
• Problem-solving skills and the ability to work under pressure.
• Excellent organizational and time management abilities.
• Results-oriented mindset with a focus on achieving and exceeding revenue targets.
• Experience with CRM software and sales analytics tools including Salesforce and Salesloft.
Not this one either?
Claude or ChatGPT reads the other 94,877 for you.
Get better matches →
