Senior Renewals Account Manager
At a glance
Senior Account Management role at Flexerasoftware. Bangalore · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead renewal operations from initial quotes through purchase orders and completed customer renewals
- Reach customers through phone and email, resolve objections, and keep renewals moving on schedule
- Review team escalations, coach analysts on renewal practices, and help them surpass targets
- Track Salesforce interactions and prepare senior-management reports covering renewals, KPIs, and SLAs
What you bring
- At least seven years in operations, account management, or renewals
- Strong written and spoken communication, plus experience with Salesforce or another CRM
- A bachelor’s degree or equivalent relevant experience, along with people-management ability
Who this fits
This role suits a senior people manager who can coach Renewal Operations Analysts, handle customer escalations, and drive performance against KPIs and SLAs. You’ll work in a hybrid setup in Bangalore, India.
From the employer
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
- Supervisor a team of Renewal Operation Analysts responsible for:
- Managing the renewal process from quote to obtaining the purchase order
- Engaging with customers using phone, email, or other media, on their upcoming renewals
- Delicately but professionally working through customer objections to secure on-time renewals
- Responding to customer emails and requests within one business day of receipt
- Logging all customer interactions in Salesforce.com
- Act as a point of escalation for any customers issues that the team encounters
- Training the team on renewal best practices so that they are enabled to meet and beat their targets
- Ensuring team members meet and exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
- Prepare reporting for senior management on the team’s performance including closed renewals and KPI / SLA metrics
- Requirements:
- 7 +years of experience preferably in Operations, Account Management or Renewals
- Excellent written and verbal communication skills.
- Prior experience using Salesforce or another CRM solution.
- Bachelor's degree from an accredited college or university or relevant experience.
- Should have people management skill.
- Guide the team in exceeding targets.
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.
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