Account Manager Lead, Client Success (CSM)
At a glance
Senior Customer Success role at Fis. AUS SYDN 55 · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide the team’s approach to client relationships, using the FIS electronic funds transfer system effectively
- Analyze FIS performance data and turn the findings into direction for improving client solutions
- Improve communication and operating workflows so client issues are resolved and services arrive on time
- Take on difficult client problems, direct groups toward solutions and coach junior colleagues
- Work with key stakeholders on client-focused strategies and set team performance improvements
What you bring
- A university degree or equivalent experience
- Strong communication skills for complex client discussions and collaboration
Who this fits
This senior role suits someone who can work autonomously, lead teams or initiatives, and coach junior colleagues. You’ll work with internal stakeholders and external partners, including clients or vendors. The role is based in Sydney, Australia.
From the employer
Acts as a specialist in guiding and adapting high-level strategies for team leadership, ensuring a collaborative environment that deepens client relationships through the effective use of the FIS electronic funds transfer system. Advises team members on complex client engagement scenarios, applying highly developed communication skills to enhance collaboration and client satisfaction. Develops actionable insights and executes comprehensive analyses of FIS performance data, providing strategic directions to the team to optimize solutions and drive client success. Implements systems to streamline communication, checks and corrects operational workflows, ensuring seamless issue resolution, and timely delivery of FIS services. Makes moderate to significant improvements to client engagement processes, applying highly developed skills to enhance performance of job area. Interfaces with key stakeholders to develop strategies that align with industry trends and address client needs, contributing to the organization's competitive edge. Handles the most complex client issues, instructing and directing groups to execute effective solutions, ensuring overall client satisfaction and success. Benchmarks and develops strategy for team performance improvement, creating a culture of continuous improvement within the team. Coaches junior professionals, creating an environment that fosters learning and skill development, ultimately contributing to the team's overall success and client satisfaction.
Job Level Description
This role manages large-scale projects or processes that significantly contribute to organizational performance. Colleagues in this position are expected to tackle semi-complex and often challenging problems, requiring analysis and sound judgment. Communication with both internal stakeholders and external partners such as clients or vendors is expected. Operating with a high degree of autonomy, this position will determine appropriate methods and procedures for new assignments and lead teams or initiatives. The position typically requires a strong foundation of knowledge, typically supported by a university degree or equivalent experience.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Not this one either?
Claude or ChatGPT reads the other 92,804 for you.
Get better matches →
