Implementation Specialist
At a glance
Mid-level Solutions & Sales Engineering role at FirmPilot. Miami · $90,000–$110,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead new-client onboarding by coordinating internal teams, setting expectations, and granting platform access
- Move implementations from technical kickoff through launch, including automation, integrations, domains, and tracking
- Explain digital marketing and technical steps clearly to legal teams using practical instructions
- Support clients after launch through check-ins, troubleshooting, maintenance, and small configuration changes
- Document implementation progress and use recurring feedback to improve delivery with Product and Success
What you bring
- At least four years in implementation, client onboarding, or technical account management
- Strong organization for handling several client timelines and working across Engineering, Customer Success, and Product
- Hands-on familiarity with web platforms, CRM systems, form builders, analytics, or marketing technology
- A client-focused approach, calm problem solving, and commitment to value beyond initial onboarding
Who this fits
You’ll suit this role if you enjoy owning technical client delivery from handoff through ongoing support. The work is based in Miami and centers on serving legal teams, with frequent coordination across internal functions. Helpful background includes HTML, Google Analytics, WordPress, Elementor, CallRail, startup or fast-growth SaaS, and legal or professional services.
From the employer
FirmPilot is the leading growth platform for law firms looking to scale with precision. We combine AI-driven insights, marketing automation, and data-backed performance to help firms convert traffic into retained clients. We are a fast-paced, venture-backed startup scaling with serious momentum and an eye for operational excellence.
About the Role
We are looking for an Implementation Specialist who can own the client onboarding experience from post-sale handoff through full deployment and ongoing platform success. You will work cross-functionally to deliver seamless integrations, guide firms through our product setup, and ensure long-term value through continuous support.
This role is ideal for someone who thrives in fast-paced environments, has a deep sense of ownership, and brings a service-oriented mindset to technical execution. A strong candidate will not just handle onboarding, but also offer ongoing support and maintenance after onboarding to ensure our clients remain successful well beyond launch.
What You Will Do
- Lead onboarding for new clients by coordinating internal resources, setting clear expectations, and configuring platform access
- Own the full setup lifecycle from technical kickoffs through go-live milestones
- Customize marketing automation flows, contact integrations, domain settings, and conversion tracking based on client needs
- Translate complex digital marketing and technical concepts into easy-to-follow instructions for legal teams
- Offer post-onboarding support to ensure continued success, including proactive check-ins, minor adjustments, and troubleshooting
- Provide technical guidance to clients on web integrations, intake systems, and third-party tools
- Maintain documentation of each implementation, including status updates, outstanding items, and resolution logs
- Identify patterns in client feedback and work with the Product and Success teams to improve implementation efficiency and satisfaction
What You Bring
- 4+ years of experience in implementation, client onboarding, or technical account management
- Strong organizational skills with the ability to manage multiple client timelines at once
- Comfort working across cross-functional teams, including Engineering, Customer Success, and Product
- Experience with web-based platforms, CRM tools, form builders, analytics tools, or martech systems
- Client-first mindset and a drive to ensure value is delivered beyond onboarding
- Ability to remain composed and solution-oriented under pressure
Top Candidates Will Have
- Experience with basic HTML, Google Analytics, WordPress, Elementor, and Callrail
- Experience working in a startup or fast-growth SaaS environment
- Understanding of legal services or professional services industries
Compensation
Pursuant to applicable pay transparency laws, the base salary range for this role is $90,000 to $110,000 base.
In addition to base salary, FirmPilot offers:
- 100% premium cost for employee: health, dental, and vision coverage
- Discretionary paid time off
- 11 holidays observed, and 2 floating holidays
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