Business Account Manager - Middle
At a glance
Manager-level Account Management role at FinteqHub. T'bilisi.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Be the first contact for your assigned clients, resolving problems promptly and maintaining strong service
- Monitor payment reliability throughout each client relationship and help improve processes and performance measures
- Study conversion, declines and chargebacks in payment data, then suggest ways to improve results
- Run recurring client reviews to gather feedback, share findings and agree on optimization and growth steps
- Find and deliver expansion opportunities through new markets, currencies, payment options or FinteqHub products
What you bring
- You have at least two years of account management experience in fintech, payments or acquiring
- You understand payment gateways, acquiring, settlement, chargebacks and basic anti-fraud practices
- You can analyze payment statistics and explain findings clearly while working with multiple stakeholders
- You have advanced English proficiency and can handle several client relationships in a fast-paced setting
Who this fits
This role suits an account manager who combines payment infrastructure knowledge with client support and growth work. It is a full-time remote role with flexible working hours.
From the employer
Overview:
FinteqHub continues to expand the team and is looking for a Business Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
Finteqhub
А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform.
Learn more
Purpose of the role:
The Business Account Manager is responsible for growing and supporting FinteqHub clients. Your main goal is to ensure stable payment performance, drive client volume growth, and build long-term partnerships through proactive support, payment data analysis, and strategic recommendations. You will act as a trusted business partner for clients, combining account management, an understanding of payment infrastructure, and a growth mindset.
Key responsibilities:
Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution;
Support the client's lifecycle: monitor payment stability and help optimize processes and key performance indicators;
Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance;
Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions;
Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products;
Collaborate with internal teams to resolve client needs and improve the overall service;
Track trends and changes in the payment industry and use this knowledge to advise clients;
Maintain client documentation and reporting, and track account status and action items.
Required Experience:
2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring;
Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles;
Strong communication and presentation skills; ability to work with multiple stakeholders;
Analytical mindset and experience working with payment statistics and performance metrics;
Ability to manage multiple clients in a fast-paced environment;
Proactive, results-driven, with a high standard of customer service;
English language: C1-C2.
Nice to have:
Experience with international clients and cross-border payments;
Experience with CRM systems and analytics tools;
Additional foreign languages.
Our Benefits:
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.
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