Service Sales Engineer / Manager
At a glance
Mid-level Solutions & Sales Engineering role at Find a job at GEA. Singapore : 202 Kallang Bahru, #06-02, Singapore 339339 · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow Singapore service revenue and margin while delivering order, margin, digital product, and individual sales targets
- Build lasting customer relationships and shape account plans through stakeholder mapping, OPEX planning, and maintenance alignment
- Promote service offers spanning spare parts, agreements, audits, training, digital products, upgrades, and first-service packages
- Keep CRM pipelines, business plans, and forecasts current, then lead service-sales improvement work
- Coordinate with service support, field service, and project execution teams, including customer-site support when needed
What you bring
- An engineering degree plus at least three years of sales experience, preferably in service sales
- B2B selling experience for complex processing lines, including costing, commercial negotiation, and frontline execution
- Working proficiency with Microsoft Office, CRM platforms, and SAP systems
- Strong English communication, presentation, and negotiation ability
Who this fits
You’ll suit a self-directed, commercially minded seller who takes ownership, works analytically, and can manage customer and internal stakeholders. The role is based in Singapore and involves customer-site attendance when required, collaboration across teams, and work in an international setting. More experience may place you at the senior level.
From the employer
Responsibilities / Tasks
This role is responsible for driving profitable NPE service growth in Singapore by developing strong customer relationships, executing service sales strategies, and proactively promoting GEA service solutions across the installed base.
Job Description
- Drive and grow NPE service revenue and margin in Singapore in a consistent and sustainable manner.
- Deliver service sales KPIs including order intake, gross margin, digital products and individual performance targets.
- Build and maintain strong, long-term relationships with customers in Singapore.
- Develop and execute Key Account Management strategies for major and long-term customers, including stakeholder mapping, OPEX planning, and maintenance strategy alignment.
- Ensure a high level of customer satisfaction across all service touchpoints.
- Actively promote the full range of GEA service offerings, including first service offers, spare parts packages, service agreements, audits, training, service digital products, and upgrades.
- Maintain accurate and timely updates of CRM pipelines, business plans, and sales forecasts.
- Lead and support continuous improvement initiatives within service sales team
- Collaborate closely with service support and field service teams, as well as project execution team in Singapore
- Attend customer sites as required to support field service activities, with remote guidance from specialists when needed.
Your Profile / Qualifications
Professional Requirements
- Degree in Engineering with a minimum of 3 years of sales experience, preferably in the service business. Candidates with more years of experience will be considered for senior role.
- Technical sales experience in process engineering systems (e.g. spray drying, powder handling, packing, liquid processing) within the food and dairy industry is an advantage.
- Proven B2B service sales experience for complex processing lines, including costing, commercial negotiations, and frontline sales execution.
- Experience in Key Account Management or similar roles is a plus.
- Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint), CRM and SAP systems.
- Strong communication, presentation, and negotiation skills in English.
Personal Profile
- Self-driven and able to operate independently with minimal supervision.
- Commercially minded, service-oriented, and results-focused.
- Strong sense of ownership and accountability.
- Team player with strong interpersonal and stakeholder management skills.
- Analytical, structured, and capable of solving problems through pragmatic and adaptive approaches.
- Comfortable working in a fast-paced, international environment.
- Motivated to continuously learn and develop professionally.
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