Email Marketing Manager
At a glance
Manager-level Email Marketing role at Fi. New York · $90,000–$200,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Set lifecycle email plans across acquisition, onboarding, retention and reactivation, improving engagement and conversion
- Build and run campaigns for launches, brand moments and seasonal promotions
- Coordinate with brand, creative, growth, product and customer experience teams on messaging across customer touchpoints
- Test subject lines, flows, content and send timing, then use campaign results to guide improvements
- Work with data partners to review results in Tableau and AWS Redshift, and shape messaging for SMS and in-app channels
What you bring
- Three to five years of email and lifecycle marketing experience, preferably in DTC or subscription businesses
- You have launched end-to-end campaigns using CRM and email service provider tools; Customer.io is the platform used here
- You can apply segmentation, automation, personalization and journey mapping to campaign work
Who this fits
This manager role suits someone who pairs creative campaign work with analysis and can handle several projects and deadlines in a startup setting. You'll report to the Marketing Director and work from the New York office onsite.
From the employer
This role is for someone who thrives at the intersection of creativity and analytics, crafting thoughtful, insight-driven campaigns that build loyalty, drive engagement, and strengthen our brand story at every touchpoint. You’ll blend data with storytelling to build scalable systems and campaigns that inspire pet parents to engage with Fi every day.
What You'll Do:
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Lead lifecycle and email marketing strategy — from acquisition and onboarding to retention and reactivation — optimizing for engagement and conversion at every stage.
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Own campaign creation and execution for major product launches, brand moments, and seasonal activations that keep Fi top of mind.
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Collaborate cross-functionally with brand, creative, growth, product, CX and other marketing channels to align content, design, and messaging across customer touchpoints.
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Experiment and iterate: A/B test subject lines, flows, content, and timing to continuously improve performance.
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Own reporting and reinvest insights: Partner with our data team to analyze campaign results in Tableau and AWS Redshift, identify trends, and use insights to shape future strategy.
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Expand Owned Channels Strategy: help define messaging across SMS, in-app, and other owned channels to create a cohesive and impactful customer journey.
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Champion deliverability, compliance, and best practices — ensuring every message we send is on-brand, relevant, and effective.
What You'll Bring:
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3–5 years of experience in email and lifecycle marketing, ideally in a fast-paced DTC or subscription-based environment.
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Proven ability to design and deploy high-impact campaigns end-to-end using CRM and ESP tools (we use Customer.io).
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Strong grasp of segmentation, automation, personalization, and customer journey mapping.
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Analytical mindset — you know how to interpret data and translate insights into action, optimizing for engagement, conversion, and long-term customer value.
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Experience partnering with creative and data teams to build campaigns that balance storytelling with performance.
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Comfort managing multiple projects and deadlines in a fast-moving startup environment.
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Excellent communication skills and a sharp attention to detail.
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Passion for building systems that scale — and for helping dogs live longer, healthier lives
Why You'll Love Us:
- Time to Recharge: Enjoy flexible PTO to take the breaks you need.
- Top-Notch Health Coverage: We’ve got your back (and teeth and eyes) with full medical, dental, and vision insurance.
- Wellness Perks: Free access to One Medical, Kindbody, and Talkspace to keep you feeling your best.
- Dog-Friendly Office: Bring your pup to work — they’re part of the team, too.
- Give Back to the Pups: Make tails wag with a $500 annual donation to a dog charity of your choice through our BarkBack Program.
- Free Fi Membership: Your furry best friend(s) get all the benefits of a Fi collar, on us!
- Love for Friends + Family: Share the Fi magic with loved ones through our gifting program.
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