Principal Product Marketing Manager, Services

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Principal Product Marketing Manager, Global Services Job Description

We are seeking a Principal Product Marketing Manager to own and establish the product marketing function for F5 Global Services, the portfolio of Professional Services, Customer Support, Education Services, and Managed and SOC Services that helps customers deploy, operate, and realize lasting value from the F5 Application Delivery and Security Platform (ADSP). You will define how Global Services product marketing operates, how services are positioned alongside the platform, and how marketing contributes measurably to services bookings, attach, renewals, and customer outcomes. The ideal candidate has marketed services or customer experience offerings at a technology company and can turn F5’s technical expertise into a competitive differentiator.

Position Summary

The Principal Product Marketing Manager for Global Services owns the services go-to-market strategy end to end. Services marketing sells expertise, outcomes, and trust rather than features, so this role translates delivery capabilities into quantified customer value and equips sales, partners, and customer success teams to sell services with confidence. Acting as the connective layer across Global Services, Sales, Product, and Marketing, this role ensures services are built into every platform launch and customer journey.

Key Responsibilities

• Establish the Global Services product marketing function, including its operating model, annual planning cadence, launch process, and the KPIs (services pipeline, attach, renewals, and adoption) that tie marketing to revenue and customer outcomes.
• Develop the overarching Global Services narrative and messaging architecture, and define differentiated value propositions for Professional Services, Customer Support tiers, Education Services and certifications, Managed and SOC Services, and Subscription Services.
• Partner with Global Services leadership, Finance, and Pricing to shape service packaging, tiering, bundles, and pricing strategy, including offers that pair services with platform and subscription licensing.
• Design programs that increase services attach on new platform deals and drive adoption, renewals, support tier upgrades, and expansion across the customer lifecycle, including migration, modernization, and AI-driven use cases.
• Ensure services are integrated into F5 product and platform launches so every new capability has a clear path to deploy, operate, and optimize, and lead go-to-market for new and evolving service offerings.
• Run market, competitive, voice-of-customer, and win-loss research to inform services portfolio strategy.
• Build services sales and partner enablement, including playbooks, pitch decks, battlecards, ROI tools, and customer outcome stories with quantified proof points, for direct sales, services sales, customer success, and channel partners.
• Partner with demand generation, digital, and field marketing on campaigns that generate services pipeline, and represent F5 Global Services with analysts, at industry events, and in executive content (e.g., event keynotes).

Required Qualifications

• Bachelor’s degree in marketing, business, computer science, communications, or a related field; MBA preferred
• 10+ years of B2B enterprise technology marketing experience, including 6+ years in product marketing, with significant experience marketing services, support, customer experience, or managed services offerings at a technology company with a large services business
• Proven track record building or scaling a product marketing function or new go-to-market motion from the ground up, including the operating model, processes, and success metrics
• Deep understanding of how enterprise services are bought, sold, and renewed, including services attach, subscription and contract models, support tiers, and the role of services in platform adoption and retention
• Demonstrated ability to measure and report marketing impact on pipeline, bookings, attach, and retention using CRM and business intelligence data
• Exceptional storytelling and executive presence, with the ability to translate technical capabilities into business outcomes and influence senior leaders without authority in a global, matrixed organization

Preferred Skills

• Services or customer experience marketing experience at a networking, AI, cybersecurity, cloud, or infrastructure software company
• Background in services sales, consulting, customer success, or services product management
• Familiarity with training and certification programs as drivers of product adoption, customer loyalty, and community
• Familiarity with the application delivery and security market and key personas, including NetOps, SecOps, DevOps, platform engineering, and IT leadership
• Fluency with AI tools to scale research, content, and enablement, and an understanding of how AI is reshaping services delivery and customer support

Physical Demands and Work Environment 

• Duties are performed in a normal office environment while sitting at a desk or computer table.  
• Duties require the ability to utilize a computer, communicate over the telephone, and read printed material. 
• Duties may require being on call periodically or working outside normal working hours (evenings and weekends). 
• Job may be performed on-site at a customer facility or data center, or in an office environment sitting at a desk or computer table. 

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.