Key Account Manager - E.Commerce (Delhi)
At a glance
Mid-level Account Management role at Ferrero. Delhi NCR.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Set growth goals for online accounts and build customer plans that support business objectives
- Create forecasts by product, region, and account, then track listings and order delivery
- Run account plans, measure execution, and apply corrective action or learning when results require it
- Build relationships with e-commerce partners, improve platform content, and enable exclusive launches
- Work with internal and external stakeholders to deliver account KPIs and category share
What you bring
- An MBA focused on sales and marketing, plus experience in e-commerce or account management
- Three to five years of total experience, including relevant work in e-commerce account management
- At least two years working in e-commerce, either with an e-commerce platform or a manufacturing organization
- Skill in key account management, data handling, and using insights to increase penetration
- Strong analytical and communication abilities, with an entrepreneurial approach to working independently
Who this fits
This role suits an e-commerce category manager or key account manager who can own account plans, forecasts, execution, and partner relationships. You’ll work in Delhi NCR, India, and the role is at manager level.
From the employer
About the Role:
Setting and achieving aspirational growth targets for the online side of the business. Building the eJBP, defining the metrics, and driving the sales of the specific eCommerce accounts and building relationships with the Planning and executing complete business operations of e-commerce at each level. Building the forecast at a product at region and account level; monitoring the products listed and ensuring the deliveries of orders to achieve a market share of products. Establishing working relationships with e-commerce partners, improving content on partner platforms & driving and enabling exclusive launches. Understanding the Key Business Drivers for this channel and managing channel forecasts. Collaboration with internal as well as external stakeholders to achieve the desired share in each category
Main Responsibilities:
- Build complete Customer Plan to drive the overall business
- Execute plans for assigned Account (s) that are aligned with business objectives and customer strategies
- Facilitates excellence in execution in the daily business by planning, communicating, anticipating, measuring results consistently and implementing corrective action or learning.
- Nurtures productive business relationship beyond the buyer to include cross-functional leaders and reporting levels at least 1 up from the buyer/category manager
- Accountable and responsible to achieve agreed upon Key Account targets and KPIs
- Adheres to all Company principles and policies including Ferrero India’s trade policy, local Sales policy, local Trade Terms , Quality and legal regulations
About You:
- MBA: Sales & Marketing + Experience in E-Commerce or Account Management
- Total Experience: 3-5 Years (Relevant 1-2 Years)
- Should have worked either as a Category Manager with E-Com platform or have worked as KAM for E-Comm channel with a manufacturing organization
- Proven work experience in E-Com of at least 2 yrs. Proficient in Key Account Management, managing data, and leveraging insights to drive penetration
- Entrepreneurial mindset to get the job done single-handedly. Strong Analytical as well as Communication skills
What We Offer:
Careers with caring built in - discover our benefits here.
About Ferrero:
Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.
DE&I at Ferrero:
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.
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