Sr Inside Sales Rep
At a glance
Senior Account Executive role at Fa Eygo Saasfaprod1. Columbus · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage key and strategic customer accounts, resolving service questions and keeping responses timely
- Support Outside Sales with account plans, pricing, quotes, and customer follow-up
- Escalate order, fulfillment, pricing, and service problems for the Inside Sales team
- Coach representatives through onboarding, process questions, and ongoing development
- Review complex orders and agreements while improving sales processes, tools, and practices
What you bring
- A bachelor’s degree or equivalent experience is required for this role
- At least three years in inside sales, customer service, or sales support
- Direct experience handling important customer relationships and complex situations
- Knowledge of order handling, pricing, fulfillment, CRM, and ERP systems such as Salesforce or JDE
- A track record of coaching teammates, solving problems, and communicating clearly
Who this fits
You’ll suit this role if you can combine senior customer ownership with hands-on guidance for Inside Sales Representatives. The work fits someone comfortable coordinating with Outside Sales, Customer Service, Supply Chain, Operations, and Finance. This is a senior full-time position based in Columbus, United States.
From the employer
The Senior Inside Sales Representative serves as a key contributor within the Inside Sales team, combining advanced customer management with leadership responsibilities. This role supports strategic customer relationships, partners closely with Outside Sales, and provides guidance, training, and first-line issue resolution for Inside Sales Representatives. The Senior Inside Sales Representative plays a critical role in driving customer satisfaction, operational excellence, and team performance.
Key Responsibilities
- Manage and support a portfolio of key and strategic customers, ensuring high levels of service, responsiveness, and issue resolution.
- Act as a primary inside sales partner to Outside Sales Representatives, supporting account strategies, pricing coordination, quoting, and customer follow-up.
- Serve as the first point of escalation for order, fulfillment, pricing, and service issues raised by Inside Sales Representatives.
- Provide training, coaching, and ongoing development for Inside Sales Representatives, including onboard support and process guidance.
- Support the standardization and continuous improvement of inside sales processes, tools, and best practices.
- Review and oversee complex orders, customer agreements, and special requests to ensure accuracy and compliance.
- Analyze customer trends, order patterns, and service issues to identify improvement opportunities.
- Collaborate cross-functionally with Customer Service, Supply Chain, Operations, and Finance to resolve customer issues and meet commitments.
- Model strong customer-centric behaviors and mentor team members on effective communication and problem-solving.
Qualifications
- Bachelor’s degree or equivalent experience required.
- 3+ years of inside sales, customer service, or sales support experience
- Demonstrated experience managing key customer relationships.
- Strong understanding of order management, pricing, and fulfillment processes.
- Proven ability to coach, mentor, and support team members.
- Excellent problem-solving, communication, and organizational skills.
- Proficiency in CRM and ERP systems (e.g., Salesforce, JDE).
- Strong analytical skills and ability to manage complex customer situations.
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