Technical Sales & Support Engineer
At a glance
Mid-level Solutions & Sales Engineering role at Fa Exty Saasfaprod1. Remote, United States · full-time · $120,000–$145,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Develop HFS product projects by connecting company resources to customer needs and planned launch timing
- Support customers in the field, demonstrate products across their organizations, and gather feedback on their needs
- Coordinate with plants and account managers on customer presentations, development work, and complex technical problems
- Assess fastener and installation-tool systems, competing products, and outside technologies to guide product improvements
What you bring
- A bachelor's degree in engineering, with metallurgy or mechanical design preferred
- At least five years in a technical role that involved direct customer interaction
- Experience supporting aerospace customers, building relationships, and contributing to business development
- Strong communication, presentation, organization, analytical problem-solving, and project-prioritization skills
Who this fits
You’ll suit a customer-facing engineer who can manage several substantial projects, work across organizational levels, and connect technical resources to customer outcomes. You must live and work in the U.S. Eastern Time Zone, travel as much as a quarter of the time, and work extended hours when global coordination requires it. U.S. work authorization is required, visa sponsorship is unavailable, and access to export-controlled items depends on lawful eligibility.
From the employer
Howmet Fastening Systems (HFS) is seeking a Product Development and Support Engineer HFS is a business unit of Howmet Aerospace, headquartered in Torrance, California. We hold the number one global position in aerospace fastening systems, and we’re the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aerospace engines. Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment.
Responsibilities
- Integrate, use, communicate with available company resources and organizations to develop & manage projects related to HFS products that will offer value to customers and will make HFS the supplier of choice.
- Provide field support to facilitate the HFS products utilization, obtain full customer satisfaction and in the process understand customer needs.
- Organize product demonstrations at the different levels of customers’ organizations (from shop floor to engineering management).
- Manage with different plants the development projects to achieve the “going to market” phase in the planned time.
- Bring to customers company resources (from Tech Center capabilities to plant expertise) to solve complex issues and to differentiate HFS from competitors.
- Coordinate with account managers product presentations at customer organizations to highlight product characteristics and plants capabilities.
- Understand systems (fasteners with dedicated installation tools) functionality to offer to customers the full system and to always consider new products from the system perspective.
- Integrate different capabilities of the HFS plants and of the wide company product range to develop projects offering the whole spectrum of company competencies.
- Understand competition products and systems to compare, evaluate and determine actions and improvements of our product range if needed.
- Keep a constant watch on technological developments outside of the group which could bring innovation or collaboration opportunities.
Basic Requirements
- Bachelor's degree in engineering
- 5+ years of experience in a technical customer facing role
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
- This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items.
Preferred Qualifications
- Bachelor's degree in engineering with a focus in metallurgy or mechanical design
- Experience in aerospace handling customer support
- Exceptional written/oral communication, presentation and interpersonal skills
- Ability to learn quickly and prioritize appropriately to meet customer and company needs
- Analytically oriented and able to effectively problem solve and deliver on objectives
- Proven experience with customer relationship building & business development activity is desired
- Strong organizational skills, ability to manage multiple large projects and interact with all organization levels
- Finite element analysis software – CAD software will be a plus
- Strong proficiency with MS Office (Excel, PowerPoint, Word, Outlook) and related computer skills
Additional Requirements
- Candidates must reside in and work from the U.S. East Coast (Eastern Time Zone)
- Must be able to travel up to 25%, including local, domestic, and intercontinental travel
- Must be able to work extended hours as needed to communicate with global teams and customers
Benefits/Salary:
The position includes competitive wages and a comprehensive benefits package available day one of hire, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. Howmet Aerospace curates a strong working environment through opportunities for career progression, community engagement activities, and flexible schedules contingent upon role and location. The salary range for this position is $120,000 to $145,000.
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