Senior Technical Account Manager, Microsegmentation
At a glance
Senior Account Management role at Fa Extu Saasfaprod1. Remote, United Arab Emirates.
Pay not stated Technical Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide enterprise customers on Guardicore configuration and use-case planning across microsegmentation, ZTNA, and DNS Firewall
- Collect customer technical issues and coordinate with services and support teams toward quick resolution
- Map each customer’s environment, operating processes, and deployment details into a practical success plan
- Represent customer needs internally while working with product, support, services, and other teams
- Track operational performance through Net and Gross Retention, NPS, and Customer Health measures
What you bring
- Customer-facing experience in enterprise networking, cybersecurity, or DevOps
- Working knowledge of networking protocols, firewalls, and core cybersecurity concepts
- Hands-on troubleshooting and deployment across Windows and Linux, plus basic Python or REST API solution building
- Experience building relationships from CISO-level stakeholders through engineers, with strong communication and presentation ability
- Arabic and English fluency, plus one listed security certification such as CISSP, CCSP, CISM, CEH, or CCIE Security
Who this fits
You’ll suit a senior customer-facing technical role focused on enterprise security deployments and long-term account outcomes. The work is remote from the United Arab Emirates, serves customers across the META region, and may require on-site travel. You’ll need to communicate in both Arabic and English and work across customer, product, support, and services teams.
From the employer
Are you excited to work with innovative security products?
Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes?
Join Akamai's Enterprise Security Group and work with Guardicore!
Akamai Guardicore is changing how organizations protect their data centers and clouds from advanced threats. Our team boasts some of the most talented and experienced cybersecurity and data center experts in the field. We're always looking for new people to inspire us and make us better.
Partner with the best
The Technical Account Manager role involves leveraging technical expertise to optimize Guardicore platform value through micro-segmentation, ZTNA, and DNS Firewall solutions.
As a Senior Technical Account Manager, Microsegmentation, you will be responsible for:
- Serving as the dedicated technical resource, assisting the customer with optimal platform configuration and use case strategy to drive maximum value
- Aggregating technical challenges and collaborating with Guardicore's services and support teams to ensure speedy resolution
- Building a complete picture and success plan of a customer's environment, processes, and deployment characteristics
- Becoming the internal champion and voice of the customer, liaising with product, support, services, and other teams for long-term success
- Maintaining operational excellence, managing to key KPIs including Net and Gross Retention, NPS, and Customer Health
- Working remotely with our customers in the META region, with the ability to travel on-site when required
Do what you love
To be successful in this role you will:
- Have relevant experience in Enterprise Networking, CyberSecurity, or DevOps in a customer-facing role
- Demonstrate a working knowledge of networking protocols, firewalls, and cybersecurity principles
- Have troubleshooting and deployment experience with Windows and Linux environments, and building solutions with basic scripting and API (i.e., Python, REST)
- Have proven experience in developing productive relationships with multiple levels in an organization, from CISO to Engineers
- Demonstrate communication and presentation skills with passion and excitement for learning, business communication and embracing new technologies
- Possess CISSP/ CCSP/ CISM/ CEH/ CCIE Security or any of the following from GIAC (GCIA/ GCIH/ GCED/ GMON)
- Be fluent in Arabic and English
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
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